Founding Engagement Lead, AI Data Services

Snorkel AI; California (MO); Hybrid; USD 200,000 - 320,000; Full time

Job summary

Snorkel AI is seeking a founding Engagement Manager who will own a small number of strategic frontier-lab and enterprise accounts, delivering post-sale outcomes and revenue realization while coordinating multiple projects and aligning delivery with agreed specifications.

This hybrid role requires shaping the engagement motion from the ground up, partnering with Sales and cross-functional teams, and establishing the playbooks and cadence the function will scale.

Qualifications

• 5+ years in customer success, engagement management, account management, or technical consulting in a data-driven or technical environment.
• Experience as a founding or early customer-facing owner who built the customer motion at a company rather than inheriting one.
• Experience owning accounts with significant revenue, and a clear point of view on what good looks like and how you measured it.
• Demonstrated experience managing scope or specification change with a customer during active delivery, not only handling escalations after the fact.
• Track record of driving adoption, consumption, and expansion in complex enterprise accounts.
• Experience in a shared ownership model with Sales or Account Executives.
• Ability to hold a substantive conversation with technical and research stakeholders about data quality, evaluation, and specification precision.
• Comfort operating with ambiguity, competing priorities, and a fast-changing set of facts.
• Willingness to travel based on customer needs.
• Bonus points for experience with frontier AI labs or research organizations.
• Experience with AI/ML workflows, data annotation, evaluation, or data infrastructure.
• Experience owning revenue recognized against delivered and accepted work, rather than seat- or subscription-based renewal.
• Experience as the first hire into a function that later scaled.

Responsibilities

• Own post-sale outcomes for your accounts: adoption, consumption, and revenue realization
• Turn broad customer commitments into a clear, actively managed set of data orders with agreed sequencing and timing
• Coordinate delivery across many concurrent projects and phases, maintaining a single view of scope, risk, ownership, and next steps
• Own the customer conversation when specification or scope changes mid-delivery, working from the Technical Delivery Manager's classification of defect, preference, or change order
• Ensure delivered datasets convert into recognized revenue on the expected timeline
• Build deep, multi-threaded relationships across technical, research, operational, and executive stakeholders
• Partner with the Account Executive on account strategy, the next-order roadmap, and expansion
• Surface risks early enough that it does not arrive as an executive escalation
• Codify what works into playbooks, escalation paths, and operating cadences the wider EM function will adopt

Skills

5+ years in customer success

Founding/early customer-facing owner

Accounts with significant revenue

Managing scope/change with customers

Driving adoption/expansion in complex/

Shared ownership with Sales/AE

Conversations with technical/research

Operate with ambiguity and changing F&

Willingness to travel

Experience with frontier AI labs

AI/ML workflows, data annotation/eval

Revenue ownership for delivered work

First hire into a scaling function

Job description

Snorkel AI is seeking a founding Engagement Manager who will own a small number of strategic frontier-lab and enterprise accounts, delivering post-sale outcomes and revenue realization while coordinating multiple projects and aligning delivery with agreed specifications.

This hybrid role requires shaping the engagement motion from the ground up, partnering with Sales and cross-functional teams, and establishing the playbooks and cadence the function will scale.