Founding Director, Student Care & Completion

NC Community Colleges; North Carolina; Presencial; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement benefits

Paid Time Off

Supplemental cafeteria plan

Descripción de la vacante

South Piedmont Community College seeks a founding Director of Student Care and Completion to establish and direct a new office focused on retaining, persisting, and completing degrees. The role integrates retention services with care programs addressing food, housing, transportation, childcare, and other barriers.

The director will supervise staff, build cross‑departmental partnerships, and use data to improve outcomes while promoting equitable access and successful completion of educational

Formación

• Master’s degree in higher education, counseling, social work, education, public administration, or a related field.
• Five years of experience working in a community college.
• Progressively responsible experience in student success, academic advising, student support, case management, or a closely related area.
• Experience supervising staff or leading cross-departmental initiatives.
• Ability to use student information to identify student needs, guide outreach efforts, and evaluate program effectiveness and outcomes.
• Strong communication skills and the ability to build effective working relationships with students, faculty, staff, and community partners.

Responsabilidades

• Establish and lead the Office of Student Care and Completion with operating model and success measures.
• Supervise, develop, and evaluate staff; standardize intake, referrals, documentation, and follow-up.
• Build relationships with faculty, advising, counseling, and community partners to coordinate support.
• Manage budget, records, and reports per college policies.
• Oversee an early alert process using referrals and indicators of student difficulty.
• Coordinate proactive outreach during term and registration periods.
• Collaborate to strengthen engagement with early alert processes and referrals.
• Establish accessible processes for students and employees seeking assistance.
• Oversee Care navigation services for basic needs (food, housing, transportation, childcare, technology).
• Coordinate with offices and partners to connect students with emergency financial assistance.
• Ensure timely connections for students with mental health or accessibility needs.
• Track referrals, outreach, and student outcomes; analyze data for improvements.
• Prepare regular reports on office activities and resource needs.
• Maintain knowledge of policies and resources to support coordination.

Conocimientos

Master’s degree in higher education

Five years experience in community/2cc

Experience in student success and/or 3

Experience supervising staff

Using student data to identify needs

Strong communication & relationships

Early alert / retention program know‑h

Knowledge of state/federal resources

Knowledge of community resources for E

Experience with SIS / case management

Educación

Master’s degree in higher education, counseling, social work, education, public administration, or related field

Descripción del empleo

South Piedmont Community College seeks a founding Director of Student Care and Completion to establish and direct a new office focused on retaining, persisting, and completing degrees. The role integrates retention services with care programs addressing food, housing, transportation, childcare, and other barriers.

The director will supervise staff, build cross‑departmental partnerships, and use data to improve outcomes while promoting equitable access and successful completion of educational