Director, Student Success & Retention

East Carolina University; Greenville (NC); On-site; USD 62,000 - 66,000; Full time

Job summary

East Carolina University is seeking a Director of Student Success in Greenville, NC to lead the College of Nursing's student services initiatives. You will supervise three Student Success Coordinators and drive retention, progression, and graduation for undergraduate and graduate students in the Nursing programs.

The role requires a data-driven, student-centered approach, working with faculty and campus partners to implement evidence-based strategies while ensuring FERPA compliance and

Qualifications

• Master's degree required, plus 5 years of relevant experience; or Bachelor's degree plus 7 years of relevant experience in leadership education, college student services, higher education administration, student personnel, counseling, or related field.
• Knowledge of college student development; strong interpersonal, analytical, organizational, and customer-service skills.
• Proficiency with student information systems, degree audit tools, and CRM platforms.

Responsibilities

• Retention & Student Success Initiatives (45%)
• Leadership & Supervision (20%)
• Data-Driven Decision Making (15%)
• Collaboration & Communication (15%)
• Additional Duties as Assigned (5%)

Skills

Leadership

Analytical skills

Interpersonal skills

Customer service

Education

Master's degree in leadership education / college student services / higher education administration

Bachelor's degree + 7 years leadership experience

Tools

Student information systems

Degree audit tools

CRM platforms

Job description

East Carolina University is seeking a Director of Student Success in Greenville, NC to lead the College of Nursing's student services initiatives. You will supervise three Student Success Coordinators and drive retention, progression, and graduation for undergraduate and graduate students in the Nursing programs.

The role requires a data-driven, student-centered approach, working with faculty and campus partners to implement evidence-based strategies while ensuring FERPA compliance and