Founding Customer Success & Scale Architect

Vitalize Care; San Francisco (CA); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k and 401k match

Flexible PTO

Bi-annual company retreats

Free Lunch and Dinner in-office

Relocation Bonus

Reimbursement for desk setup, gym subscription, and commute

Job summary

Vitalize Care is seeking a Customer Success Manager in San Francisco to enhance support for our healthcare solutions. You’ll engage with users, build internal documentation, and work with operations and engineering to ensure seamless customer transitions post-launch.

This role requires a blend of customer success experience and technical acumen to define a world-class support strategy as the company scales. Join us as we set the standard for exceptional service in the healthcare sector.

Qualifications

• Minimum 2–6 years of experience in Customer Success, Support, or Operations, ideally at a tech startup.
• Comfortable navigating tools like Intercom, Linear, Slack, Jam, and Notion.
• Willingness to address all issues and see them through to resolution.
• Ability to explain complex issues and manage multiple stakeholders professionally.
• Critical thinking about scaling support systems.
• Comfortable representing the company to director-level stakeholders.

Responsibilities

• Own communications with end users through various support channels.
• Build and maintain internal knowledge and documentation.
• Manage multi-level stakeholder relationships during escalations.
• Document trends and collaborate directly to influence product direction.
• Implement scalable processes using automation and AI.
• Travel to customer sites (~25%) to deepen relationships.

Skills

Customer Success

Support

Operations

Tech-savvy

Empathy

Communication

Process Design

Executive Presence

Tools

Intercom

Notion

Slack

Job description

Vitalize Care is seeking a Customer Success Manager in San Francisco to enhance support for our healthcare solutions. You’ll engage with users, build internal documentation, and work with operations and engineering to ensure seamless customer transitions post-launch.

This role requires a blend of customer success experience and technical acumen to define a world-class support strategy as the company scales. Join us as we set the standard for exceptional service in the healthcare sector.