Customer Success Manager

Everyhire; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Everyhire is seeking a Customer Success Manager to join a fast-growing healthcare startup. You’ll focus on building relationships with healthcare providers and guiding onboarding to ensure a smooth, ongoing partnership.

You are an excellent communicator who thrives by solving problems, managing multiple provider relationships, and driving adoption to deliver meaningful patient care outcomes. This role suits career changers eager to make an impact in customer success.

Qualifications

• An excellent communicator who builds trust and strong relationships quickly.
• Comfortable working directly with physicians, healthcare providers, and clinical stakeholders.
• Highly organized, proactive, and able to manage multiple customer relationships at once.
• A natural problem-solver who takes ownership and follows through.
• Empathetic and customer-focused while still being comfortable navigating difficult conversations.
• Coachable, collaborative, and motivated to make a measurable impact on customer success.

Responsibilities

• Build and maintain strong, trusted relationships with healthcare providers and key clinical stakeholders.
• Serve as the primary point of contact for customers, ensuring a seamless experience from onboarding through ongoing partnership.
• Drive customer adoption, engagement, and long-term success.
• Proactively identify customer needs, challenges, and opportunities to deliver additional value.

Skills

Excellent communicator

Relationship building

Organizational skills

Problem solving

Empathy

Collaborative

Job description

We’re hiring a Customer Success Manager to join a fast-growing, innovative healthcare startup. This role focuses on building relationships and onboarding providers.

This is a unique opportunity for career changers looking to break into customer success.

What You’ll Do

• Build and maintain strong, trusted relationships with healthcare providers and key clinical stakeholders
• Serve as the primary point of contact for customers, ensuring a seamless experience from onboarding through ongoing partnership
• Drive customer adoption, engagement, and long-term success
• Proactively identify customer needs, challenges, and opportunities to deliver additional value

Who You Are

• An excellent communicator who builds trust and strong relationships quickly
• Comfortable working directly with physicians, healthcare providers, and clinical stakeholders
• Highly organized, proactive, and able to manage multiple customer relationships at once
• A natural problem-solver who takes ownership and follows through
• Empathetic and customer-focused while still being comfortable navigating difficult conversations
• Coachable, collaborative, and motivated to make a measurable impact on customer success

Why This Role

• Opportunity to join an early-stage, high-growth startup
• Meaningful work impacting providers and patient care