Founding Customer Success Manager — US Rollouts

voize GmbH; Northern, New York (KY, NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Generous vacation & benefits

401(k) retirement plan

Job summary

voize GmbH is seeking a Founding Customer Success Manager for the US (NYC-based) to lead rollouts from pilots to enterprise-scale deployments across 100+ buildings and 100,000+ nurses. You will own the end-to-end rollout, align stakeholders at all levels, and build the playbook to scale rapidly.

You will drive adoption at scale, manage health metrics, and coordinate with Training, Sales, Product, and Support while operating in a fast-growing, mission-driven environment with stock options and a

Qualifications

• Direct experience scaling a customer success motion from pilot to 100+ locations and tens of thousands of end users.
• Experience in hypergrowth, understanding changes in process and stakeholders as accounts scale.
• Proven ability to manage multi-layered stakeholder relationships across org levels.

Responsibilities

• Own the rollout end-to-end from pilot to full deployments across 100+ buildings and 100,000+ nurses.
• Manage stakeholders from C-level sponsors to regional leadership to building administrators.
• Build the playbook: processes, adoption cadence, health metrics, escalation paths for scaling accounts.
• Drive adoption at scale across dozens of sites, minimizing need for 1:1 hand-holding.
• Track health and risk across a large distributed footprint and develop early warning frameworks.
• Own project management, executive reporting, on-site support, and coordination with Training, Sales, Product and Support.

Skills

Customer success

Stakeholder mgmt

Program & project mgmt

Builder mindset

Data-driven

Travel willingness

B2B SaaS experience

Job description

voize GmbH is seeking a Founding Customer Success Manager for the US (NYC-based) to lead rollouts from pilots to enterprise-scale deployments across 100+ buildings and 100,000+ nurses. You will own the end-to-end rollout, align stakeholders at all levels, and build the playbook to scale rapidly.

You will drive adoption at scale, manage health metrics, and coordinate with Training, Sales, Product, and Support while operating in a fast-growing, mission-driven environment with stock options and a