Founding Customer Success Manager - Remote

NANGO; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Nango (YC W23) connects developers to 1,000 APIs so they can act & learn. We are hiring a Founding Customer Success Manager to build the CS function, own renewals and expansion, and work directly with the founders.

You will nurture relationships with our largest accounts, understand customer use cases, and help 700+ customers succeed while collaborating with the product and engineering teams.

Qualifications

• Experience building and maintaining relationships with developers, product leaders, and decision-makers at technical SaaS companies.
• Proven track record owning renewals and expansions with measurable outcomes.
• Ability to discuss APIs, integrations, and technical use cases with developers.

Responsibilities

• Build lasting relationships with developers, product leaders, and decision-makers at our largest customers.
• Understand customer needs and help them get more value from Nango.
• Discover new use cases and integrations to drive account expansion.
• Own renewals and expansion conversations from planning through close.
• Spot adoption gaps and risks using product usage data and conversations.
• Partner with Engineering to relay blockers and roadmap needs.
• Create playbooks and outreach to support 700+ customers.
• Track customer health, retention, and growth as you build the function.

Skills

Developer relations

Renewals

APIs & integrations

Customer success

Strategic relationships

Job description

Nango (YC W23) connects developers to 1,000 APIs so they can act & learn. We are hiring a Founding Customer Success Manager to build the CS function, own renewals and expansion, and work directly with the founders.

You will nurture relationships with our largest accounts, understand customer use cases, and help 700+ customers succeed while collaborating with the product and engineering teams.