Customer Success Manager (Founding)

Remote Jobs; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Nango (YC W23) is hiring a founding Customer Success Manager to help developers and product leaders succeed with our API connectivity platform.

You will own renewals and expansions, build lasting relationships, understand customer use cases, and partner with Engineering to drive the roadmap.

This remote role serves 700+ customers across North America, tracks health and growth, builds scalable playbooks, and supports growth with strong customer outcomes.

Qualifications

• Grown relationships with developers, product leaders, and decision-makers.
• Owned renewals and expansions with measurable results.
• Comfortable discussing APIs, integrations, and technical use cases with developers.
• Built trust with both hands-on users and executive buyers.
• Connected customer goals with product adoption and commercial opportunities.
• Organized, proactive, and thoughtful about time management.

Responsibilities

• Build lasting relationships with developers, product leaders, and decision-makers at our largest customers.
• Understand what customers are building and help them get more value from Nango.
• Discover new use cases, teams, and integrations that drive account expansion.
• Own renewals and expansion conversations, from planning through close.
• Spot adoption gaps and risks early using product usage and customer conversations.
• Partner with Engineering to resolve blockers and bring customer needs into the roadmap.
• Build the playbooks and outreach that let us serve 700+ customers well.
• Track customer health, retention, and growth as you build the function.

Skills

Developer relations

Renewals & expansion

APIs & integrations

Executive relationship

Customer lifecycle

Organized

Job description

Nango (YC W23) connects agents to 1,000 APIs so they can act & learn.

More than 700 paying customers use Nango today, including ServiceNow, Monday, Replit, Ramp. We are a YC-backed team of 14 from AWS, GitHub, Okta, Snyk, Netlify, Uber, Samsara, Workato, and other leading developer-tool companies.

We are hiring a Founding Customer Success Manager to help our customers succeed and grow with Nango.

What You’ll Do

• Build lasting relationships with developers, product leaders, and decision-makers at our largest customers.
• Understand what customers are building and help them get more value from Nango.
• Discover new use cases, teams, and integrations that drive account expansion.
• Own renewals and expansion conversations, from planning through close.
• Spot adoption gaps and risks early using product usage and customer conversations.
• Partner with Engineering to resolve blockers and bring customer needs into the roadmap.
• Build the playbooks and outreach that let us serve 700+ customers well.
• Track customer health, retention, and growth as you build the function.

Who You Are

• You have grown customer relationships at a developer tools, infrastructure, or technical SaaS company.
• You have owned renewals and expansion, with results you can point to.
• You are comfortable discussing APIs, integrations, and technical use cases with developers.
• You build trust with both hands-on users and executive buyers.
• You connect customer goals with product adoption and commercial opportunities.
• You are organized, proactive, and thoughtful about where to spend your time.
• You thrive when defining the playbook rather than following one.

Location

Remote in North America.

Compensation Range

$140K - $200K