Founding Customer Success Engineer – AI Platform & DevOps

Socket.dev

Austin (TX)

On-site

USD 120,000 - 160,000

Full time

4 days ago

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Benefits offered by this job

Anchor days in-office

Relocation support

Job summary

Sonar is launching Customer Success Engineering from Austin, Texas. You’ll be a founding CSE, owning health, maturity, and growth of a customer portfolio with AI at the core. This strategic role blends engineering insight with business impact, not just support.

Ideal candidates bring DevOps or platform experience, a business mindset, and strong communication skills to translate signals into outcomes and to drive renewals and growth for Fortune 100–level accounts.

Qualifications

Hands-on experience in DevOps or platform roles including CI/CD pipelines, Git workflows, and code quality/security integration.
Ability to translate AI signals into business outcomes and accelerate upside while defusing risk.
Strong communication skills: clear, concise explanations to developers and executives.
Analytical mindset: identify patterns, connect data sources, and turn insights into actionable recommendations.
Energetic, coachable, resilient, and collaborative leadership with ownership mindset.

Responsibilities

Own a portfolio as the trusted technical advisor across onboarding, adoption, health, and value realization.
Act on AI signals to drive growth and mitigate risk.
Lead maturity assessments and outcome reviews to demonstrate customer impact.
Translate each customer's priorities into clear technical plans for value extraction from the platform.
Provide insight and qualified signals to Sales for expansion and renewals.