Founding Customer Success Engineer – AI Platform

Sonarsource; Austin (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Anchor in-office days

Job summary

Sonar is launching Customer Success Engineering in Austin as a founding CSE, owning health, maturity, and growth of a customer portfolio with AI at the core. You will be a proactive technical advisor across onboarding, adoption, and value realization, shaping how customers realize impact from SonarQube and other offerings.

The ideal candidate brings hands-on DevOps or platform experience, a business mindset for risk/opportunity, and strong communication skills to engage developers and

Qualifications

• Hands-on DevOps, software engineering, or platform experience with CI/CD pipelines and Git workflows.

Responsibilities

• Own a portfolio as trusted technical advisor through onboarding, adoption, health, and value realization.
• Take AI-driven signals and translate them into concrete outcomes to accelerate growth and mitigate risk.
• Lead maturity assessments and outcome reviews to demonstrate customer impact.
• Translate each customer’s business priorities into clear technical plans for maximum platform value.
• Route qualified expansion signals and renewal insights to Sales with clean handoffs.

Skills

DevOps experience

Software engineering

CI/CD pipelines

Git workflows

Communication

English fluency

Analytical thinking

Customer-facing

AI/code governance

Tools

SonarQube

SAST tooling

Linux

AI coding assistants

Job description

Sonar is launching Customer Success Engineering in Austin as a founding CSE, owning health, maturity, and growth of a customer portfolio with AI at the core. You will be a proactive technical advisor across onboarding, adoption, and value realization, shaping how customers realize impact from SonarQube and other offerings.

The ideal candidate brings hands-on DevOps or platform experience, a business mindset for risk/opportunity, and strong communication skills to engage developers and