Head of Customer Solutions Engineering

Socket.dev; Austin (TX); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Relocation assistance

Anchor days in-office (Mon/Tue/Thu)

Competitive compensation

Job summary

Sonar is seeking a Manager, Customer Solutions Engineering to build and lead its Austin CSE hub. You will hire, develop, and guide a team of Customer Solutions Engineers, setting the culture and execution rhythm for rapid, high-quality outcomes.

You will partner with Sales, Product, and Support to scale value realization for Mid-Market and Enterprise customers, while coaching and growing team members in CI/CD, DevSecOps, and Sonar platform expertise.

Qualifications

• 8+ years in Solutions Engineering, Customer Success Engineering, or similar roles.
• At least 3 years in people management or team leadership.
• Fluency in modern software development practices: CI/CD, code quality, DevSecOps, and Agentic/AI-assisted SLDC.

Responsibilities

• Build and lead the Austin CSE Hub, recruiting and developing a high-performing team.
• Drive customer outcomes at scale across Mid-Market and Enterprise accounts.
• Coach 1:1s, career development conversations, and performance reviews.
• Define workflows and collaboration rhythms with global counterparts.
• Partner with Sales, Product, and Support to align priorities and resolve challenges.
• Represent Sonar with customers and executives as a trusted advisor.

Skills

Team leadership

Solutions engineering

People management

CI/CD

DevSecOps

Enterprise relationships

Job description

Sonar is seeking a Manager, Customer Solutions Engineering to build and lead its Austin CSE hub. You will hire, develop, and guide a team of Customer Solutions Engineers, setting the culture and execution rhythm for rapid, high-quality outcomes.

You will partner with Sales, Product, and Support to scale value realization for Mid-Market and Enterprise customers, while coaching and growing team members in CI/CD, DevSecOps, and Sonar platform expertise.