Founding Customer Success Architect (Remote)

OpenObserve Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

OpenObserve is hiring a Founding Customer Success Architect to help shape how we onboard, support, retain, and grow our customers. You will work hands-on with technical customers, turn pilots into successful deployments, solve interesting problems, and build lasting relationships as we scale.

You’ll collaborate with leadership, help shape a growing function, and have room to grow with the company. If you love technology, building relationships, and creating something new, we’d love to meet you.

Qualifications

• Technically curious problem-solver with strong people skills.
• Experience in technical support, solutions engineering, DevOps, or technical account management.

Responsibilities

• Onboard, support, retain, and grow customers.
• Work hands-on with technical customers to move pilots to deployment.
• Build lasting relationships and help shape our customer-success playbook as we scale.
• Collaborate with leadership to define processes and best practices for a growing function.

Job description

OpenObserve is hiring a Founding Customer Success Architect to help shape how we onboard, support, retain, and grow our customers. You will work hands-on with technical customers, turn pilots into successful deployments, solve interesting problems, and build lasting relationships as we scale.

You’ll collaborate with leadership, help shape a growing function, and have room to grow with the company. If you love technology, building relationships, and creating something new, we’d love to meet you.