Founding Customer Success & Automation Architect

Improbable; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

BolterBolter is seeking a Founding Customer Success Manager to build the function from the ground up. You will onboard operators, translate their needs into repeatable blueprints, and ensure automation runs from day one.

You will sit with founders, marketers, and ops leads to understand their work, craft onboarding playbooks, health metrics, and engagement models, and partner with product to push meaningful improvements.

Qualifications

• 5+ years in customer success, onboarding, or related roles.
• Ability to map processes into clear steps with sign-offs.
• Fluent with AI tools and curious about agents in teams.

Responsibilities

• Conduct 1:1 onboarding sessions and ensure first automation is running.
• Map customer processes and build reusable blueprints.
• Drive retention, recurring work, and foster activation.
• Capture feedback and relay to product team weekly.
• Create onboarding playbooks and engagement metrics; assist hiring.

Skills

Customer success

Onboarding

Account management

Consulting

English communication

AI tools

Tools

AI platforms

CRM tools

Job description

BolterBolter is seeking a Founding Customer Success Manager to build the function from the ground up. You will onboard operators, translate their needs into repeatable blueprints, and ensure automation runs from day one.

You will sit with founders, marketers, and ops leads to understand their work, craft onboarding playbooks, health metrics, and engagement models, and partner with product to push meaningful improvements.