Customer Success Engineer

OpenObserve Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

OpenObserve is hiring a Founding Customer Success Architect to help shape how we onboard, support, retain, and grow our customers. You will work hands-on with technical customers, turn pilots into successful deployments, solve interesting problems, and build lasting relationships as we scale.

You’ll collaborate with leadership, help shape a growing function, and have room to grow with the company. If you love technology, building relationships, and creating something new, we’d love to meet you.

Qualifications

• Technically curious problem-solver with strong people skills.
• Experience in technical support, solutions engineering, DevOps, or technical account management.

Responsibilities

• Onboard, support, retain, and grow customers.
• Work hands-on with technical customers to move pilots to deployment.
• Build lasting relationships and help shape our customer-success playbook as we scale.
• Collaborate with leadership to define processes and best practices for a growing function.

Job description

We're Hiring: Founding Customer Success Architect

OpenObserve | Remote | U.S.

What if your next role let you combine your technical skills, love of working with people, and desire to build something from the ground up?

At OpenObserve, we're making observability simpler, faster, and dramatically more cost-efficient. We're backed by Nexus Venture Partners and Dell Technologies Capital, with 22K+ GitHub stars and 10K active deployments. We're growing fast, and we're ready to build something special on the customer success side.

Founding Customer Success Architect

to help shape how we onboard, support, retain, and grow our customers.

This isn't your typical customer success job. You'll work hands-on with technical customers, help turn pilots into successful deployments, solve interesting problems, build lasting relationships, and help define the playbook as we scale.

Who might love this role?

A technically curious problem-solver with strong people skills. Maybe you've worked in technical support, solutions engineering, DevOps, or technical account management and want more ownership, more customer interaction, and a chance to make a real impact.

You'll work directly with leadership, help shape a growing function, and have room to grow with the company.

If you love technology, building relationships, and creating something rather than inheriting a playbook, we'd love to meet you.