Founding Customer Activation & Onboarding Lead

Wintermeyer Ventures; New York (NY); On-site; USD 130,000 - 170,000; Full time

Job summary

Wintermeyer Ventures is seeking the founding customer activation hire to own the onboarding experience and outcomes during pilots. You will drive customer value, support referrals, and help build repeatable processes as the company grows.

You will lead onboarding calls, tailor the product to customer needs, and own pilot outcomes by aligning with customer goals, documenting ROI, and guiding closing conversations.

Qualifications

• 2–4 years of experience in consulting, banking, or a high-growth startup.
• Experience working directly with customers and the ability to engage with empathy.
• Strong interest in early-stage startups, customer-facing work, and taking ownership in a fast-paced environment.

Responsibilities

• Lead onboarding and individual setup calls, coach users, and tailor the product to their needs.
• Own pilot outcomes by understanding customer goals, identifying issues early, making adjustments, documenting ROI, and leading closing conversations.
• Investigate customer issues, resolve problems where possible, gather data, and share insights with engineering.
• Build onboarding playbooks and reusable materials, automate recurring work, and streamline processes to support scale.

Skills

Customer onboarding

Pilot management

Empathy in customer interactions

Product tailoring

Job description

Wintermeyer Ventures is seeking the founding customer activation hire to own the onboarding experience and outcomes during pilots. You will drive customer value, support referrals, and help build repeatable processes as the company grows.

You will lead onboarding calls, tailor the product to customer needs, and own pilot outcomes by aligning with customer goals, documenting ROI, and guiding closing conversations.