Founding Customer Activation

Wintermeyer Ventures; New York (NY); Presencial; USD 130.000 - 170.000; Jornada completa

Descripción de la vacante

Wintermeyer Ventures is seeking the founding customer activation hire to own the onboarding experience and outcomes during pilots. You will drive customer value, support referrals, and help build repeatable processes as the company grows.

You will lead onboarding calls, tailor the product to customer needs, and own pilot outcomes by aligning with customer goals, documenting ROI, and guiding closing conversations.

Formación

• 2–4 years of experience in consulting, banking, or a high-growth startup.
• Experience working directly with customers and the ability to engage with empathy.
• Strong interest in early-stage startups, customer-facing work, and taking ownership in a fast-paced environment.

Responsabilidades

• Lead onboarding and individual setup calls, coach users, and tailor the product to their needs.
• Own pilot outcomes by understanding customer goals, identifying issues early, making adjustments, documenting ROI, and leading closing conversations.
• Investigate customer issues, resolve problems where possible, gather data, and share insights with engineering.
• Build onboarding playbooks and reusable materials, automate recurring work, and streamline processes to support scale.

Conocimientos

Customer onboarding

Pilot management

Empathy in customer interactions

Product tailoring

Descripción del empleo

About the Role

As the founding customer activation hire at an early-stage AI company, you will own the customer experience and outcomes during onboarding and pilots. Your work will help customers realize value, support referrals, and build repeatable processes as the company grows.

What You'll Do

• Lead onboarding and individual setup calls, coach users, and tailor the product to their needs.
• Own pilot outcomes by understanding customer goals, identifying issues early, making adjustments, documenting return on investment, and leading closing conversations.
• Investigate customer issues, resolve problems where possible, gather relevant data, and share insights with engineering.
• Build onboarding playbooks and reusable materials, automate recurring work, and streamline processes to support scale.

What We're Looking For

• Two to four years of experience in consulting, banking, or a high-growth startup.
• Experience working directly with customers and a demonstrated ability to engage with empathy.
• Strong interest in early-stage startups, customer-facing work, and taking ownership in a fast-paced environment.

Compensation & Benefits

Base salary: $130,000 to $170,000 annually. Visa sponsorship is not available.

Location

On-site, five days per week in New York, New York.