Founding Customer Operations Lead

Taxwire; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company-covered benefits

Meaningful equity

Paid time off

Job summary

Taxwire is seeking founding Customer Operations to own the end-to-end customer experience from signed deal to ongoing usage. You’ll run onboarding, handle real problems when they occur, and redesign processes so they don’t happen again.

This role blends hands-on customer work with building repeatable workflows, spending meaningful time with customers and translating learnings into scalable playbooks.

Qualifications

• Exceptional communication skills in writing and speaking.
• Experience onboarding, implementation, solutions, customer success, or professional services.
• Strong problem-solving judgment for navigating high-stakes scenarios.
• Ability to work with structured data, checklists, and workflows without losing details.
• Proven track record of owning real problems end to end and improving systems.

Responsibilities

• Run onboarding calls and training to guide customers from close to live.
• Own day-to-day customer experience and act as first responder to issues.
• Investigate, resolve, and coordinate across teams when needed.
• Write clear feedback and create playbooks to prevent repeat work.
• Design scalable workflows, including AI-assisted processes, with Product alignment.

Skills

Communication

Client-facing experience

Problem-solving

Structured data workflows

Ownership

Calm execution

Job description

Taxwire is seeking founding Customer Operations to own the end-to-end customer experience from signed deal to ongoing usage. You’ll run onboarding, handle real problems when they occur, and redesign processes so they don’t happen again.

This role blends hands-on customer work with building repeatable workflows, spending meaningful time with customers and translating learnings into scalable playbooks.