Founding CS Manager – Fintech SaaS (NYC Onsite)

AlwaysHired Sales Bootcamp

United States

In loco

USD 100.000 - 160.000

Tempo pieno

8 ore fa

Candidati tra i primi

Generatore di candidature

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro — un curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

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Vantaggi offerti da questo lavoro

Founding CS role

Early team at a fast-growing fintech

Descrizione del lavoro

AlwaysHired is seeking a founding Customer Success Manager in New York City to own the post-sale experience, onboarding customers, and guiding adoption and expansion. You will partner with product and leadership to shape how we onboard, retain, and grow our B2B fintech customers.

As the founding CS, you’ll build scalable processes, influence the customer journey from day one, and help the company scale during rapid growth at a hands-on, high-visibility level.

Competenze

Customer success or account management experience in B2B SaaS or fintech.
Comfortable with technical products and finance/AR workflows.
College degree
Able to work in person in New York City, 5 days a week.

Mansioni

Own onboarding and implementation for new customers.
Drive product adoption, retention, and expansion across the customer base.
Act as the voice of the customer to product and leadership.
Build early customer success playbooks and processes.

Conoscenze

Customer success

Account management

B2B SaaS

Fintech

Technical product literacy

Finance/AR workflows

Formazione

College degree

Descrizione del lavoro

As the founding CS, you’ll build scalable processes, influence the customer journey from day one, and help the company scale during rapid growth at a hands-on, high-visibility level.

Ottieni la revisione del curriculum gratis e riservata.

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