Customer Success Manager

AlwaysHired Sales Bootcamp; United States; On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Founding CS role

Early team at a fast-growing fintech

Job summary

AlwaysHired is seeking a founding Customer Success Manager in New York City to own the post-sale experience, onboarding customers, and guiding adoption and expansion. You will partner with product and leadership to shape how we onboard, retain, and grow our B2B fintech customers.

As the founding CS, you’ll build scalable processes, influence the customer journey from day one, and help the company scale during rapid growth at a hands-on, high-visibility level.

Qualifications

• Customer success or account management experience in B2B SaaS or fintech.
• Comfortable with technical products and finance/AR workflows.
• College degree
• Able to work in person in New York City, 5 days a week.

Responsibilities

• Own onboarding and implementation for new customers.
• Drive product adoption, retention, and expansion across the customer base.
• Act as the voice of the customer to product and leadership.
• Build early customer success playbooks and processes.

Skills

Customer success

Account management

B2B SaaS

Fintech

Technical product literacy

Finance/AR workflows

Education

College degree

Job description

Join a fintech startup automating accounts receivable for B2B companies, founded by a former YC founder with a prior exit and growing 15-20% month over month. As the founding Customer Success Manager, you'll own the post-sale customer experience and help shape how the company onboards, retains, and grows its customers.

Key responsibilities

About the job

Join a fintech startup automating accounts receivable for B2B companies, founded by a former YC founder with a prior exit and growing 15-20% month over month. As the founding Customer Success Manager, you'll own the post-sale customer experience and help shape how the company onboards, retains, and grows its customers.

Key responsibilities

• Own onboarding and implementation for new customers
• Drive product adoption, retention, and expansion across the customer base
• Act as the voice of the customer to product and leadership
• Build early customer success playbooks and processes

Qualifications

• Customer success or account management experience in B2B SaaS or fintech
• Comfortable with technical products and finance/AR workflows
• College degree
• Able to work in person in New York City, 5 days a week

Compensation

• $100,000 base salary
• $160,000 OTE

Why join

• Founding CS role with direct influence on the customer experience
• Early team at a company growing 15-20% month over month

Interview process

• AlwaysHired 15-minute phone screen
• 30-minute video interview with the CEO
• In-person onsite in New York (~2.5 hours) with the founding team