Head of Customer Success — Cloud FinOps & Growth

North; New York (NY); Hybrid; USD 220,000 - 280,000; Full time

Benefits offered by this job

Unlimited PTO

16 weeks parental leave

Company breaks

Medical PPO

Sabbatical every 4 years

Job summary

North is hiring a Head of Customer Success in New York City to own and scale the CS function. You’ll lead the team, drive retention, renewals, and expansion, and partner closely with Sales, Engineering, Product, and executive leadership to deliver measurable cloud-savings value.

You’ll build scalable playbooks, dashboards, health scores, and risk-management processes while staying close to strategic customers to ensure a high-touch experience as North grows.

Qualifications

• 7+ years in Customer Success, Solutions, or post-sale roles.
• Experience leading a CS team in high-growth settings.
• Proven retention, renewal, adoption, and health ownership.

Responsibilities

• Own the CS function: strategy, cadence, standards as North scales.
• Own retention, health, renewals, expansion with KPIs.
• Build the customer journey: onboarding, adoption, engagements and renewals.
• Lead and develop the CS team; evolve organization as base grows.
• Maintain executive relationships with strategic accounts.
• Drive measurable value: show savings and ROI through North's automation.

Skills

Customer Success

Leadership

Data-driven

Tools

Salesforce

Gainsight

Looker

Tableau

BigQuery

Snowflake

Job description

North is hiring a Head of Customer Success in New York City to own and scale the CS function. You’ll lead the team, drive retention, renewals, and expansion, and partner closely with Sales, Engineering, Product, and executive leadership to deliver measurable cloud-savings value.

You’ll build scalable playbooks, dashboards, health scores, and risk-management processes while staying close to strategic customers to ensure a high-touch experience as North grows.