Founding APAC Customer Success Manager - Enterprise SaaS

Jobicy; EUA; Teletrabalho; USD 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock options (10-year vesting)

Unlimited PTO

Generous paid family leave

Equipment, software & office furniture

$100/month education budget

Resumo da oferta

Ashby seeks an experienced Customer Success Manager to own a strategic APAC book, focusing on upmarket accounts and long-term value realization. You’ll drive adoption, health metrics, and cross-functional collaboration to deliver standout outcomes for enterprise customers.

You will partner with Sales, Product, and Support, becoming a product expert and trusted advisor. This is a remote-first role with travel up to 10% for strategic engagements.

Qualificações

• 5+ years in Customer Success for Enterprise or Strategic accounts.
• Experience with complex, configurable SaaS products and driving adoption.
• Ability to manage a strategic book of customers and multi-threaded relationships.

Responsabilidades

• Own a defined book of APAC strategic customers, driving adoption and value realization.
• Partner with Sales, Product, Support, and Operations to deliver cohesive outcomes.
• Manage customer health, risk, and long-term outcomes with data-driven insights.
• Work remotely with up to 10% travel for strategic engagements.

Conhecimentos

Customer Success

B2B SaaS

Enterprise Accounts

Stakeholder Management

Remote Work

Formação académica

Bachelor's degree

Ferramentas

Salesforce

Gainsight

CRM

Data Analytics

Descrição da oferta de emprego

Ashby seeks an experienced Customer Success Manager to own a strategic APAC book, focusing on upmarket accounts and long-term value realization. You’ll drive adoption, health metrics, and cross-functional collaboration to deliver standout outcomes for enterprise customers.

You will partner with Sales, Product, and Support, becoming a product expert and trusted advisor. This is a remote-first role with travel up to 10% for strategic engagements.