APAC Technical Support Engineer

Jobicy; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Stock options (10‑year exercise window

Unlimited PTO

Learning & development budget

Home-office setup budget

Company offsites & events

Extended health benefits

Job summary

Ashby is hiring a Support Engineer to join the APAC initiative and build a scalable technical support presence across time zones. You will own end-to-end investigations involving integrations, APIs, permissions, data, reporting, migrations, and workflows, using logs, databases, and the codebase to drive quality outcomes.

You will collaborate with Engineering, Product, and Customer Success to improve docs, enablement, and processes, while shaping APAC coverage with EMEA and AMER teams.

Qualifications

• Hands-on, customer-centric technical role with a focus on APIs and integrations.
• Ability to investigate ambiguous issues across logs, data, and behavior.
• Experience communicating technical findings to both technical and non-technical audiences.

Responsibilities

• Own complex technical issues from intake through resolution or escalation.
• Investigate APIs, integrations, logs, data, configuration, and workflows.
• Provide clear, actionable, well‑validated product issues to Engineering.
• Build documentation, enablement, and tooling to reduce recurring problems.
• Collaborate with Product, Engineering, and Support teams across time zones.

Skills

APIs

Integrations

Data analysis

Customer focus

Tools

Datadog

GitHub

SQL / Databases

Job description

Ashby is hiring a Support Engineer to join the APAC initiative and build a scalable technical support presence across time zones. You will own end-to-end investigations involving integrations, APIs, permissions, data, reporting, migrations, and workflows, using logs, databases, and the codebase to drive quality outcomes.

You will collaborate with Engineering, Product, and Customer Success to improve docs, enablement, and processes, while shaping APAC coverage with EMEA and AMER teams.