Founding Account Growth Lead

AJA; New York (NY); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Unlimited PTO

Wellhub

Subway/bike fare

Team dinner on Weds

Free lunch Fridays

Flexible hours

4 WFH weeks / year

Job summary

Ajax is expanding its Activation team in NYC to nurture existing law-firm customers and proactively monitor happiness across 200+ firms. You will own retention, expansions, and upsells, building tooling to ensure ongoing adoption and satisfaction. This is a founding-level role with high impact on revenue growth.

You’ll report to Jack, the co-Founder (GTM) and co-CEO, and have the chance to shape the activation function as the business scales. Travel to meet customers is supported when needed.

Qualifications

• You’ll be the dedicated owner of existing customer relationships and renewals, driving adoption and expansion.
• You’ll build tooling to monitor happiness and alert the team to issues before they arise.
• You’ll negotiate renewals and upsells as part of growing the business.

Responsibilities

• Run regular check-ins with firms (QBRs for large accounts, lighter touch for others).
• Grow the accounts through seat expansions and renewals.
• Roll out new products and drive adoption lifecycle across thousands of users.
• Build monitoring tools to detect problems and opportunities early.
• Help define what we should build by surfacing common requests.

Skills

Customer success

Account growth

Proactive outreach

Tooling & automation

Negotiation

Job description

Ajax is expanding its Activation team in NYC to nurture existing law-firm customers and proactively monitor happiness across 200+ firms. You will own retention, expansions, and upsells, building tooling to ensure ongoing adoption and satisfaction. This is a founding-level role with high impact on revenue growth.

You’ll report to Jack, the co-Founder (GTM) and co-CEO, and have the chance to shape the activation function as the business scales. Travel to meet customers is supported when needed.