Founding Account Manager

TalentPluto, Inc.; New York (NY); On-site; USD 104,000 - 144,000; Full time

Job summary

TalentPluto, Inc. in New York City is seeking an account-management focused professional to establish and lead a new customer-success function for a legal tech SaaS product.

You will own proactive outreach, drive renewals and expansions, and build dashboards that track account health. The role blends deep product learning with customer-facing execution, reporting to the go-to-market co-founder and collaborating with onboarding teams.

Qualifications

• 2-5 years of experience in consulting, investment banking, product or operations at a financial or technology company, or an early-stage startup.
• A track record of building systems to manage large volumes of people, information or process.
• Strong with tools: comfortable building dashboards and connecting systems; experience with AI tools is a plus.
• Technical aptitude to learn a complex product deeply and troubleshoot customer issues.
• Clear, confident communicator with demanding professional-services customers; comfortable negotiating renewals.
• Some account management or customer success experience is welcome but not required.
• Able to work onsite in New York City Monday through Friday.

Responsibilities

• Own proactive outreach, check-ins and relationship health across the company's law-firm customers.
• Build the account-tracking system and dashboards from scratch, using the company's BI tooling and AI tools to connect data sources.
• Run quarterly business reviews and lead renewal and expansion conversations.
• Resolve a share of customer support tickets directly, drawing on deep working knowledge of the product.
• Write the playbooks and processes for the account management function.
• Handle skeptical or demanding stakeholders with poise, clarity and empathy.
• Bring customer feedback back to the product and engineering team.

Skills

Account management

Customer success

Communication

Stakeholder management

Problem solving

Negotiation

Tools

BI tooling

Dashboards

AI tools

Job description

Compensation: $104K-$144K base, $130K-$180K OTE

Location: New York, NY

Work Model: Onsite, Monday-Friday

Industry: Legal technology / B2B SaaS

Compensation: $104K-$144K base, $130K-$180K OTE

About the Company

Our partner is a seed-funded legal technology company building time-tracking software for law firms. Their product automatically captures billable activity, drafts the time entries, and pushes them into the firm's billing system, saving attorneys roughly an hour a week of administrative work and surfacing meaningfully more billable time than manual tracking. They have been in market for more than two years, win the vast majority of their pilots, have never lost a customer, and have grown revenue sixfold since their raise. The team of about 14 works in person in downtown Manhattan, with go-to-market and engineering side by side.

The Opportunity

This is the company's first dedicated account management hire and a founding role in a brand-new function. Today, once a pilot is won, customer accounts are owned informally by the team that ran the pilot, and there is no structured account management behind a multi-million-dollar recurring revenue base. You will build that function: account-health tracking, proactive check-ins, quarterly business reviews, renewals and expansion, and the dashboards and tooling that make it all run.

The product is technical, so you will learn it deeply and resolve many customer questions yourself rather than escalating them. You will report to the go-to-market co-founder and work closely with the customer onboarding team. The role is customer-success oriented but builder-first, and its scope can grow with the company.

Responsibilities

• Own proactive outreach, check-ins and relationship health across the company's law-firm customers
• Build the account-tracking system and dashboards from scratch, using the company's BI tooling and AI tools to connect data sources
• Run quarterly business reviews and lead renewal and expansion conversations
• Resolve a share of customer support tickets directly, drawing on deep working knowledge of the product
• Write the playbooks and processes for the account management function
• Handle skeptical or demanding stakeholders with poise, clarity and empathy
• Bring customer feedback back to the product and engineering team

Requirements

• 2-5 years of experience in consulting, investment banking, product or operations at a financial or technology company, or an early-stage startup
• A track record of building systems to manage large volumes of people, information or process
• Strong with tools: comfortable building dashboards and connecting systems; experience with AI tools is a plus
• Technical aptitude to learn a complex product deeply and troubleshoot customer issues
• Clear, confident communicator with demanding professional-services customers; comfortable negotiating renewals
• Some account management or customer success experience is welcome but not required
• Able to work onsite in New York City Monday through Friday