Customer Activation & Success Manager

Premier Global Links LLC; New York (NY); Sur place; USD 130 000 - 170 000; Plein temps

Avantages offerts par ce poste

Equity opportunity

Base salary $130k–$170k per year

Performance-based bonus potential

Résumé du poste

Premier Global Links LLC, a confidential AI-driven timekeeping and billing platform innovator, seeks a Customer Success & Activation Manager in New York. You will lead onboarding, guide law professionals through training, and drive adoption while owning pilots and activation strategies.

In this hands-on role, you will interface with clients and internal teams, build scalable processes, and help convert pilots into subscriptions, shaping the company’s activation framework as it grows.

Qualifications

• 2–4 years of experience in consulting, banking, PE, or high-growth startup.
• Strong communication, relationship management, and problem-solving skills.
• Ability to manage multiple engagements with minimal supervision.
• Comfort training and supporting customers throughout the day.
• Interest in AI-powered software and workflow automation.
• Authorized to work in the United States without visa sponsorship.
• Willing to work on-site in New York City's Financial District five days per week.

Responsabilités

• Lead customer onboarding sessions and kickoff meetings.
• Guide legal professionals through product training, configuration, and adoption.
• Own customer pilot execution, monitor engagement, identify obstacles, and help customers achieve measurable value.
• Manage customer relationships and communicate effectively with users and decision-makers.
• Investigate product issues, coordinate solutions, and share actionable feedback with engineering and product teams.
• Document customer outcomes, demonstrate ROI, and support pilot-to-subscription conversion.
• Develop reusable onboarding materials, playbooks, reports, and process automations.
• Collaborate with sales, product, and engineering to improve activation and the customer experience.
• Identify opportunities to improve customer satisfaction, retention, referrals, and operational efficiency.

Connaissances

Customer communication

Relationship management

Problem solving

Critical thinking

Multi-tasking

Training & onboarding

Workflow automation

Ownership

SaaS familiarity

AI tools interest

Client engagement

Formation

Bachelor's degree or higher

Description du poste

Premier Global Links LLC, a confidential AI-driven timekeeping and billing platform innovator, seeks a Customer Success & Activation Manager in New York. You will lead onboarding, guide law professionals through training, and drive adoption while owning pilots and activation strategies.

In this hands-on role, you will interface with clients and internal teams, build scalable processes, and help convert pilots into subscriptions, shaping the company’s activation framework as it grows.