Founding Post-Sales & Growth Lead

Ajax, Inc.; New York (NY); Vor Ort; USD 150.000 - 200.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Unlimited PTO

Wellhub

Transit reimbursement

Team dinners

Free lunch Fridays

Flexible hours

4 WFH weeks / year

Zusammenfassung

Ajax, Inc. is hiring in New York City for a founding Activation/Customer Success role. You will nurture existing customers, build proactive monitoring tools, and drive retention and expansion across hundreds of law firms.

You will report to Jack Weinberger, Co-Founder (GTM) and Co-CEO, and work from our NYC HQ with occasional travel to meet clients in person.

This position is pivotal in turning pilots into long-term partnerships and scaling the activation function as Ajax grows.

Qualifikationen

• Entrepreneurial, founding mindset and willingness to build process from scratch.
• Strong communication and poise when dealing with skeptical law firm customers.
• Ability to create tools or dashboards to monitor customer happiness and usage.

Aufgaben

• Run regular check-ins with firms, manage QBRs, and PM product improvements from feedback.
• Grow accounts through seat expansion, term extensions, upsell, and renewals.
• Roll out new features and own adoption lifecycle across thousands of users.
• Build monitoring tools to alert about risks/opportunities and speed up the team.
• Help shape the roadmap by surfacing common client requests.

Jobbeschreibung

Ajax, Inc. is hiring in New York City for a founding Activation/Customer Success role. You will nurture existing customers, build proactive monitoring tools, and drive retention and expansion across hundreds of law firms.

You will report to Jack Weinberger, Co-Founder (GTM) and Co-CEO, and work from our NYC HQ with occasional travel to meet clients in person.

This position is pivotal in turning pilots into long-term partnerships and scaling the activation function as Ajax grows.