Founding Account & Customer Success Leader

Doist; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare coverage

401k matching

Performance bonuses

Relocation bonus

Breakfast & Dinner stipends

On-site gym

Visa sponsorship

Commuter benefits

Job summary

Agave, a profitable fast-scaling startup, is hiring a second founding Account Manager to retain and expand our construction tech customer base. You will own the customer lifecycle, drive on-time renewals, identify upsell opportunities, and work with Engineering/Product to align on customer needs.

You will report to a co-founder and help scale a growing ARR from the base while shaping our customer success motion with data-driven strategies and clear, repeatable processes.

Qualifications

• 3+ years of account management experience in a B2B SaaS environment.
• Proven ability to retain and expand ARR with existing customers.

Responsibilities

• Own customer retention and expansion lifecycle, including renewals and upsell opportunities.
• Define expansion strategies and pricing approaches; identify upsell opportunities.
• Collaborate with Engineering and Product to relay customer needs and feedback.
• Run quarterly business reviews to demonstrate ROI and value to customers.
• Improve customer success processes, playbooks, and renewal workflows.
• Participate in cross-team planning with Engineering to align on priorities.

Skills

Account management

B2B SaaS

Customer success

Relationship building

Cross-functional

Tools

Salesforce

CRM

Job description

Agave, a profitable fast-scaling startup, is hiring a second founding Account Manager to retain and expand our construction tech customer base. You will own the customer lifecycle, drive on-time renewals, identify upsell opportunities, and work with Engineering/Product to align on customer needs.

You will report to a co-founder and help scale a growing ARR from the base while shaping our customer success motion with data-driven strategies and clear, repeatable processes.