Foundation Operations & Data Manager

Springbrook NY, Inc; Town of Oneonta (NY); Hybrid; USD 63,000 - 67,000; Full time

Job summary

Springbrook NY, Inc is seeking an Foundation Operations Manager to support fundraising and stewardship efforts by ensuring efficient management of donor data, gift processing, reporting, and administrative functions. The role is hybrid, with in-office and remote work within Springbrook's 14-county service region.

Responsibilities include CRM administration, processing charitable contributions, generating tax receipts and acknowledgements, and producing analytics for leadership and board

Qualifications

• Bachelor's degree in business, nonprofit management, information systems, accounting, or a related field.
• Three to five years of experience in advancement services, development operations, database administration, nonprofit operations, or a related field.
• Experience with donor CRM platforms such as Virtuous, Raiser’s Edge, Salesforce, or similar systems.
• Advanced proficiency with Microsoft Office, particularly Excel.
• Strong analytical, organizational, problem-solving, and communication skills.

Responsibilities

• Manage operational support for fundraising campaigns and events, including registrations, sponsorships, guest management, reporting, and reconciliation.
• Develop and maintain operational policies, procedures, and best practices.
• Serve as the Foundation's CRM subject matter expert, providing training, technical support, and user guidance to the Foundation team.
• Partner with Finance, Marketing, and Development teams to improve processes, reporting, and data quality.
• Monitor industry trends and recommend improvements to Foundation operations and advancement services.
• Administer the Foundation CRM, ensuring data integrity, system maintenance, and integrations.
• Process all charitable contributions, including gifts, pledges, recurring, matching, and stock gifts, while generating acknowledgements, tax receipts, pledge reminders, and related donor correspondence.
• Maintain accurate constituent records through coding standards, household management, data audits, and routine database maintenance.
• Produce reports, dashboards, mailing lists, donor segmentation, and analytics to support fundraising, stewardship, finance, leadership, and board reporting.
• Reconcile gifts and pledges with Finance and support month-end, year-end, audit, tax reporting, and documentation of restricted funds.
• Ensure compliance with charitable solicitation requirements, IRS regulations, data privacy standards, gift acceptance policies, and Foundation procedures.
• Support special projects and Foundation initiatives as assigned.
• All other duties as assigned by supervisor

Skills

Analytical skills

Organizational skills

Communication skills

Attention to detail

Problem-solving

Education

Bachelor's degree

Tools

Virtuous CRM

Raiser's Edge

Salesforce

Excel

Job description

Springbrook NY, Inc is seeking an Foundation Operations Manager to support fundraising and stewardship efforts by ensuring efficient management of donor data, gift processing, reporting, and administrative functions. The role is hybrid, with in-office and remote work within Springbrook's 14-county service region.

Responsibilities include CRM administration, processing charitable contributions, generating tax receipts and acknowledgements, and producing analytics for leadership and board