Forward Deployed Engineer

Chronos Systems Inc.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Chronos Systems Inc. is seeking a Forward Deployed Engineer to solve high-impact, real-world problems for enterprise customers, owning work from first principles through to production outcomes.

You will work directly with customers to understand critical workflows, design AI-driven solutions, and deploy agents that operate reliably in production, owning projects end-to-end from problem definition to launch and iteration.

Qualifications

• 5+ years of experience in technical problem-solving roles.
• Experience leading or contributing to solution scoping, discovery workshops, or early-stage AI/technical strategy in collaboration with sales, product, or deployment teams
• Strong fundamentals in software design and system design
• Clear communication skills and a strong ownership mindset
• High-agency mindset: you don't wait for perfect requirements and are comfortable creating clarity, proposing direction, and driving decisions
• Experience working across systems, integrations, and data flows
• Comfort working directly with customers and owning ambiguous problems
• Curiosity and interest in building AI-powered systems that work in practice

Responsibilities

• Partner with customers to understand operational challenges and success criteria
• Translate open-ended problems into clear technical designs and implementations
• Build AI agents that integrate with customer systems and perform real tasks
• Own deployments, including reliability, performance, and continuous improvement
• Test with real data, measure outcomes, and iterate based on results
• Collaborate with Product and Engineering to ship high-quality solutions
• Contribute to tools, documentation, and best practices that scale customer deployment

Skills

Technical problem-solving

Solution scoping

Discovery workshops

AI strategy

Software design

System design

Communication

Ownership mindset

Cross-system integration

Customer-facing

Education

Bachelor's in CS

Job description

Forward Deployed Engineer (FDE)

Our client is an enterprise AI platform that helps large organisations move from AI ambition to AI agents running reliably in production. Their technology allows enterprises to design, deploy, and operate AI agents that connect to core business systems and carry out real operational work end-to-end, rather than remaining at the pilot or proof-of-concept stage. Backed by leading international investors and growing quickly, they work hand-in-hand with enterprise customers as those organisations transform into AI-driven businesses.

The Role

Our client is looking for a Forward Deployed Engineer to solve high-impact, real-world problems alongside enterprise customers, owning work from first principles through to production outcomes.

You will work directly and in person with customers to understand critical workflows, design AI-driven solutions, and deploy agents that operate reliably in production. You will own projects end-to-end — from problem definition and system design through to launch and iteration — and be accountable for real business impact.

This is a hands‑on generalist role for engineers who enjoy navigating ambiguity, learning quickly, and working across systems while partnering with enterprises on their AI transformation.

Requirements

• 5+ years of experience in technical problem-solving roles
• Experience leading or contributing to solution scoping, discovery workshops, or early-stage AI/technical strategy in collaboration with sales, product, or deployment teams
• Strong fundamentals in software design and system design
• Clear communication skills and a strong ownership mindset
• High-agency mindset: you don't wait for perfect requirements and are comfortable creating clarity, proposing direction, and driving decisions
• Experience working across systems, integrations, and data flows
• Comfort working directly with customers and owning ambiguous problems
• Curiosity and interest in building AI-powered systems that work in practice

Nice to Have

• Experience in forward‑deployed, solutions engineering, or customer-facing roles
• Exposure to AI agents, automation, or conversational systems
• Experience operating and improving production systems
• Experience working in a high‑growth or early‑stage startup environment
• Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience

Responsibilities

• Partner with customers to understand operational challenges and success criteria
• Translate open-ended problems into clear technical designs and implementations
• Build AI agents that integrate with customer systems and perform real tasks
• Own deployments, including reliability, performance, and continuous improvement
• Test with real data, measure outcomes, and iterate based on results
• Collaborate with Product and Engineering to ship high-quality solutions
• Contribute to tools, documentation, and best practices that scale customer deployment