Forward Deployed Engineer

NAIRON GmbH; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Laptop provided

Remote work option

Job summary

NAIRON GmbH in the United States is seeking a hands-on integration engineer to build and deploy real-time voice agents, from discovery through launch, with close collaboration across customers, product engineers and support. You will design flows, connect platforms to APIs and telephony, and write Python or TypeScript to deliver reliable integrations while troubleshooting live issues.

German language skills (C1) for customer work and strong English for internal collaboration are required; remote

Qualifications

• Mid-level engineering or several years in solution engineering or technical customer work.
• Proficient in Python or TypeScript with REST APIs, webhooks and authentication.
• Ability to investigate unfamiliar systems using logs and traces.
• Familiarity with telephony or real-time media; German (C1) and good English.
• Comfortable with direct customer interaction and live issue handling.

Responsibilities

• Design voice agents and conversation flows based on customer needs.
• Connect the platform with business software, internal APIs and phone systems.
• Write integration code and lightweight services in Python or TypeScript.
• Investigate call issues using logs and traces, resolve them or share a clear diagnosis with the engineering team.
• Bring customer feedback into product improvements and provide technical support during pre-sales.

Skills

Mid-level engineering experience

Python

TypeScript

REST APIs

Webhooks

Authentication

Logs and traces

Real-time media

German language (C1)

English language

Customer communication

LLMs / conversational AI

Tools

SIP

PBX

Contact-centre systems

Docker

CRM tools

Job description

Role overview

Build and deploy real-time voice agents tailored to customer workflows, from early discovery through launch. The role combines hands-on integration engineering, live troubleshooting and close collaboration with customers and product engineers.

Responsibilities

• Design voice agents and conversation flows based on customer needs.
• Connect the platform with business software, internal APIs and phone systems.
• Write integration code and lightweight services in Python or TypeScript.
• Investigate call issues using logs and traces, resolve them or share a clear diagnosis with the engineering team.
• Bring customer feedback into product improvements and provide technical support during pre-sales.

Requirements

• Mid-level engineering experience, or several years in solution engineering, integrations or technical customer work.
• Strong Python or TypeScript skills, including experience with REST APIs, webhooks and authentication.
• Ability to investigate unfamiliar systems using logs and traces.
• Familiarity with telephony or real-time media, or the ability to learn these areas quickly.
• Business-fluent German (C1) for customer work and good English for internal collaboration.
• Comfortable working directly with customers, staying composed during live issues and following problems through to resolution.

Nice to have

• Experience with LLMs, prompt design or conversational AI.
• Familiarity with SIP, PBX or contact-centre systems, as well as Docker, cloud platforms or CRM tools.

Benefits and work setup

• Remote work or a co-working space, with a laptop and phone provided.
• Work in a small, agile team and contribute across customer work, engineering and product; potential growth into solution architecture or product roles.