Forward Deployed Engineer - Italian

Fonio; Union (NJ); On-site; USD 67,000 - 107,000; Full time

Benefits offered by this job

Focus time

Unlimited budget

Fast shipping

Global customers

Job summary

Fonio, Europe’s market leader for AI phone agents for SMBs, is expanding globally. As Forward Deployed Engineer for the Italian market, you work at the intersection of product and customer setups, translating requirements into robust implementations and going live with integrations, automations, and ongoing optimization.

You collaborate with Product and Go-to-Market to ensure deployments are fast, stable, and repeatable. Italian native or near-native plus strong English are essential.

Qualifications

• Solid coding skills; able to implement independently, not just configure.
• Strong understanding of AI systems and LLMs.
• Experience with APIs, webhooks, auth, and integration patterns.
• Cloud fundamentals: deployments and observability.
• Italian native or near-native; strong English.

Responsibilities

• Capture customer requirements and translate into implementation plans.
• Build and roll out fonio setups in production: workflows, prompts, guardrails.
• Implement integrations with third-party systems: APIs, webhooks, CRM, etc.
• Develop smaller features and glue code to map customer cases.
• Debug production issues: calls, flows, edge cases, fast fixes.
• Create deployment templates and playbooks for scalable setups.
• Provide product feedback with concrete prioritization to the team.

Skills

Coding skills

AI systems

Workflow design

APIs & Webhooks

Cloud fundamentals

English proficiency

Italian language

Tools

TypeScript

Python

SQL

n8n

Job description

About fonio

We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.

Fonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products. We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings. Join one of Europe's fastest-growing companies.

Your Role

As a Forward Deployed Engineer for our for our Italian market, you work directly at the intersection of product and customer setups. You capture requirements, translate them into robust implementations, and take fonio live at customers – including integrations, automations, and ongoing optimization.

You work closely with Product/Engineering and Go-to-Market, making sure deployments are fast, stable, and repeatable across the Italian market.

What you'll do

• Capture customer requirements and translate them into concrete implementation plans
• Build and roll out fonio setups in production: workflows, logic, prompts, guardrails
• Implement integrations with third-party systems (APIs, webhooks, CRM, calendar, ticketing, etc.)
• Develop smaller features and glue code to cleanly map customer cases
• Debug under production conditions: calls, flows, edge cases, fast fixes
• Build reusable templates and deployment playbooks to make setups scalable
• Deliver product feedback: bring pain points and feature gaps to the team, prioritized and concrete

Who we’re looking for

• Solid coding skills: you can implement independently, not just configure
• Strong understanding of AI systems and LLMs (prompting, tool-use, RAG, failure modes)
• Workflow thinking: translate complex processes into robust, testable flows
• Experience with APIs, webhooks, auth, and common integration patterns
• Cloud fundamentals: deployments, observability, debugging in production
• Highly pragmatic working style: ship fast, make it stable, iterate
• Bonus: Voice/Telephony, n8n, TypeScript/Python, SQL, monitoring/tracing, GDPR
• Italian at native or near-native level + solid English

What we offer

• Competitive salary: €60,000–€95,000 per year
• 100% Focus Time (no regular meetings)
• Unlimited budget when the ROI is right
• Extreme speed (we ship almost daily)
• Thousands of enthusiastic customers building the product together with us

Hiring Process

• 25 min intro
• 30 min deep dive with CTO & Co-Founder Matthias
• 20 min culture fit with one of our founders