Forward-Deployed AI Delivery Lead - Remote

EBSCO Information Services, Inc.; Columbia (SC); Remote; USD 197,000 - 282,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan

Paid parental leave

PTO & holidays

Job summary

EBSCO Information Services (EBSCO) is building a forward-deployed AI delivery capability within its Data & AI organization. This player-coach role leads an AI Engineering pod to turn business problems into production AI systems, partnering with Product, Security, Customer Service, and Operations to improve speed, quality, and cost.

You will guide architectural direction, establish reusable patterns, and deliver guardrails.

Qualifications

• 10+ years in software, product, or AI delivery.
• 3+ years leading teams that shipped AI-powered production software.
• Hands-on fluency with agentic AI: LLM orchestration, RAG, human-in-the-loop, prompt engineering.
• Proven track record partnering with delivery and implementation teams to production.
• Strong grounding in responsible AI, evaluation frameworks, and guardrails.

Responsibilities

• Lead the Forward-Deployed Engineering pod: set outcomes, roadmap, and team performance.
• Run the intake → build → hand-off delivery model with value/feasibility/data-risk scoring.
• Set technical direction for production agentic systems and governance.
• Stand up reusable delivery foundations: evaluation harness and guardrails.
• Own cost-to-serve: model selection, LLM migration, prompt caching.
• Partner with sponsors to convert use cases into shipped systems.

Skills

AI delivery leadership

Team leadership

Cross-functional communication

Cloud-native architecture

Education

Cloud ML/AI certifications

SAFe / PMP certifications

Tools

AWS

Job description

EBSCO Information Services (EBSCO) is building a forward-deployed AI delivery capability within its Data & AI organization. This player-coach role leads an AI Engineering pod to turn business problems into production AI systems, partnering with Product, Security, Customer Service, and Operations to improve speed, quality, and cost.

You will guide architectural direction, establish reusable patterns, and deliver guardrails.