Forward-Deployed AI Customer Success Manager

Field Materials, Inc.; United States; Sur place; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Flexible time off

401k with match

Equity awards

Medical, dental, and vision insurance

Gym reimbursement

Untracked PTO

Monthly personal development fund

Regular offsites at fun locations

Résumé du poste

Field Materials AI is seeking a Forward Deployed Engineer / Customer Success Manager to help onboard and support customers as part of a fast-growing startup. You will develop AI agents, automate vendor document handling, and collaborate with internal teams to ensure milestones are met.

You will translate customer needs into Field Materials workflows, coach customers, and contribute to the product roadmap by identifying gaps and improvements.

Qualifications

• 5+ years of relevant experience in software Customer Success, IT professional services, or software sales engineering.
• Understanding of general ledger principles in accounting.
• Knowledge of construction accounting systems is a big plus.
• Ability to communicate customer requests and product issues to engineers.
• Excellent interpersonal and written communication skills; empathetic listener.

Responsabilités

• Manage 10+ concurrent customer implementations.
• Develop custom AI agents for reading vendor documents and automation tasks via prompt engineering.
• Collaborate with internal teams to meet delivery milestones and incorporate client feedback.
• Serve as trusted advisor translating business processes into Field Materials workflows.
• Contribute to product roadmap by identifying feature gaps and improvements.

Connaissances

Customer Success

Software

Onboarding

Prompt engineering

Account management

Description du poste

Field Materials AI is seeking a Forward Deployed Engineer / Customer Success Manager to help onboard and support customers as part of a fast-growing startup. You will develop AI agents, automate vendor document handling, and collaborate with internal teams to ensure milestones are met.

You will translate customer needs into Field Materials workflows, coach customers, and contribute to the product roadmap by identifying gaps and improvements.