Customer Success Lead — AI Construction Solutions

Field Materials Inc.; United States; À distance; USD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Flexible time off

401k with match

Equity awards

Medical, dental, and vision insurance

Gym reimbursement

Annual personal development fund

Swanky new work laptop

Regular offsites at fun locations

Résumé du poste

Field Materials Inc. is hiring a Customer Success Manager to join our growing team. You will manage 8-10 concurrent customer implementations and work closely with product and engineering to ensure milestones are met and feedback is incorporated.

You’ll translate customer needs into Field Materials workflows and help standardize scalable implementation practices. You should be passionate about startups, software, and AI, with strong interpersonal and writing skills.

Qualifications

• 5+ years in software Customer Success, IT services, and/or software sales engineering.
• Experience with general ledger accounting principles.
• Knowledge of networking and security concepts.
• Proven ability to manage a portfolio with high NPS and low churn.
• Ability to communicate customer requests and product issues to engineers.

Responsabilités

• Manage 8-10 concurrent customer implementations.
• Collaborate with internal teams to meet delivery milestones and incorporate client feedback.
• Serve as a trusted advisor, translating business processes into Field Materials workflows.
• Contribute to continuous improvement of implementation processes by identifying patterns, gaps, and scalable best practices.

Connaissances

Customer Success

Interpersonal communication

Writing skills

Empathy

Teaching / Coaching

Description du poste

Field Materials Inc. is hiring a Customer Success Manager to join our growing team. You will manage 8-10 concurrent customer implementations and work closely with product and engineering to ensure milestones are met and feedback is incorporated.

You’ll translate customer needs into Field Materials workflows and help standardize scalable implementation practices. You should be passionate about startups, software, and AI, with strong interpersonal and writing skills.