Customer Success Manager

Field Materials; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible time off

401k with match

Equity awards

Medical, dental, and vision insurance

Gym reimbursement

Untracked PTO

Monthly personal development fund

Regular offsites at fun locations

Job summary

Field Materials AI is seeking a Forward Deployed Engineer / Customer Success Manager to help onboard and support customers as part of a fast-growing startup. You will develop AI agents, automate vendor document handling, and collaborate with internal teams to ensure milestones are met.

You will translate customer needs into Field Materials workflows, coach customers, and contribute to the product roadmap by identifying gaps and improvements.

Qualifications

• 5+ years of relevant experience in software Customer Success, IT professional services, or software sales engineering.
• Understanding of general ledger principles in accounting.
• Knowledge of construction accounting systems is a big plus.
• Ability to communicate customer requests and product issues to engineers.
• Excellent interpersonal and written communication skills; empathetic listener.

Responsibilities

• Manage 10+ concurrent customer implementations.
• Develop custom AI agents for reading vendor documents and automation tasks via prompt engineering.
• Collaborate with internal teams to meet delivery milestones and incorporate client feedback.
• Serve as trusted advisor translating business processes into Field Materials workflows.
• Contribute to product roadmap by identifying feature gaps and improvements.

Skills

Customer Success

Software

Onboarding

Prompt engineering

Account management

Job description

About Field Materials AI

Field Materials is the AI platform for construction procurement, AP automation, and inventory management. Integrated with all major construction ERPs, its AI agents eliminate data entry for vendor documents and automate workflows across purchasing, inventory management, accounts payable, and prefab operations.

The company has grown 3x over the past year and is now processing $2.7B+ in construction purchasing volume. Founded by serial entrepreneurs with successful exits to Fortune 500 companies (including PayPal), the company has raised over $20M in total funding and is backed by leading Silicon Valley venture capital funds and senior executives from companies like Lowe's and Google.

Our company is the people we hire. We aspire to build a team of smart, high-caliber players that inspire each other to excel yet are not afraid to leave egos behind, roll up their sleeves, and fix what doesn't work. We don't believe in micromanagement and trust our team to take full ownership of their responsibilities. We believe in transparency as a way to build trust, break communication barriers, and align towards a common goal.

About the role

We're looking for a Forward Deployed Engineer / Customer Success Manager to join our 70-person team. It is an amazing opportunity to join a fast-growing startup at an early stage to help develop onboarding and customer success playbook as part of a team with less than 10 people. This position has a big upside for promotion in next 1-2 years.

Key Responsibilities

• Manage 10+ concurrent customer implementations.

• Develop custom AI agents for reading vendors documents and automation agents for repetitive tasks through prompt engineering and vibe coding

• Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated.

• Serve as a trusted advisor to customers, translating business processes into optimized Field Materials workflows.

• Contribute to product roadmap by identifying product feature gaps and areas of improvement.

About You

• You’re excited about startups, software, and AI.

• You enjoy tinkering with software, hacking, and debugging software issues.

• You have great interpersonal and writing skills.

• You have empathy for customers and you are a good listener.

• You like to teach, coach, and consult.

What We Look For

• 5+ years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering. Alternatively, experience working at a self-performing General Contractor or specialty subcontractor as a project or purchasing manager.

• Good understanding of general ledger principles in accounting

• Understanding of computer networking and security principles

• Strong understanding of project accounting workflows.

• Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics

• Ability to communicate customer requests and product issues to engineers

• Knowledge of 1 or more construction accounting systems is a big plus

Benefits

• Flexible time off

• 401k with match

• Equity awards

• Medical, dental, and vision insurance for you and your family

• Gym reimbursement

• Untracked PTO

• Monthly personal development fund

• Regular offsites at fun locations