Customer Success Manager

Field Materials Inc.; Oregon; Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Flexible time off

401k with match

Equity awards

Health insurance for you and family

Gym reimbursement

Untracked PTO

Monthly personal development fund

Regular offsites

Job summary

Field Materials AI in the United States is seeking a Forward Deployed Engineer / Customer Success Manager to help launch onboarding playbooks and drive customer outcomes. You will manage multiple implementations, craft AI agents, and work across teams to deliver value and optimize Field Materials workflows.

The role suits someone who enjoys tinkering with software, has strong writing and communication skills, and aspires to advance in a fast-growing startup environment with strong promotion

Qualifications

• 5+ years in software customer success or related roles.
• Understanding of general ledger accounting principles.
• Knowledge of computer networking and security concepts.
• Experience with project accounting workflows.
• Proven ability to manage and grow a customer portfolio with high NPS.

Responsibilities

• Manage 10+ concurrent customer implementations.
• Develop custom AI agents and automation flows via prompt engineering.
• Collaborate with internal teams to meet milestones and incorporate feedback.
• Translate business processes into Field Materials workflows and advise customers.
• Contribute to product roadmap by identifying feature gaps.

Skills

Customer Success

Software Sales Engineering

Project Management

Communication

Empathy

Job description

About Field Materials AI

Field Materials is the AI platform for construction procurement, AP automation, and inventory management. Integrated with all major construction ERPs, its AI agents eliminate data entry for vendor documents and automate workflows across purchasing, inventory management, accounts payable, and prefab operations.The company has grown 3x over the past year and is now processing $2.7B+ in construction purchasing volume. Founded by serial entrepreneurs with successful exits to Fortune 500 companies (including PayPal), the company has raised over $20M in total funding and is backed by leading Silicon Valley venture capital funds and senior executives from companies like Lowe's and Google.

About the role

We're looking for a Forward Deployed Engineer / Customer Success Manager to join our 70-person team. It is an amazing opportunity to join a fast-growing startup at an early stage to help develop onboarding and customer success playbook as part of a team with less than 10 people. This position has a big upside for promotion in next 1-2 years.

Key Responsibilities

• Manage 10+ concurrent customer implementations.
• Develop custom AI agents for reading vendors documents and automation agents for repetitive tasks through prompt engineering and vibe coding.
• Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated.
• Serve as a trusted advisor to customers, translating business processes into optimized Field Materials workflows.
• Contribute to product roadmap by identifying product feature gaps and areas of improvement.

About You

You’re excited about startups, software, and AI.

You enjoy tinkering with software, hacking, and debugging software issues.

You have great interpersonal and writing skills.

You have empathy for customers and you are a good listener.

You like to teach, coach, and consult.

What We Look For

• 5+ years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering. Alternatively, experience working at a self-performing General Contractor or specialty subcontractor as a project or purchasing manager.
• Good understanding of general ledger principles in accounting
• Understanding of computer networking and security principles
• Strong understanding of project accounting workflows.
• Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics
• Ability to communicate customer requests and product issues to engineers
• Knowledge of 1 or more construction accounting systems is a big plus

Benefits

• Flexible time off
• 401k with match
• Equity awards
• Medical, dental, and vision insurance for you and your family
• Gym reimbursement
• Untracked PTO
• Monthly personal development fund
• Regular offsites at fun locations