Customer Success Manager

Field Materials Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible time off

401k with match

Equity awards

Medical, dental, and vision insurance

Gym reimbursement

Annual personal development fund

Swanky new work laptop

Regular offsites at fun locations

Job summary

Field Materials Inc. is hiring a Customer Success Manager to join our growing team. You will manage 8-10 concurrent customer implementations and work closely with product and engineering to ensure milestones are met and feedback is incorporated.

You’ll translate customer needs into Field Materials workflows and help standardize scalable implementation practices. You should be passionate about startups, software, and AI, with strong interpersonal and writing skills.

Qualifications

• 5+ years in software Customer Success, IT services, and/or software sales engineering.
• Experience with general ledger accounting principles.
• Knowledge of networking and security concepts.
• Proven ability to manage a portfolio with high NPS and low churn.
• Ability to communicate customer requests and product issues to engineers.

Responsibilities

• Manage 8-10 concurrent customer implementations.
• Collaborate with internal teams to meet delivery milestones and incorporate client feedback.
• Serve as a trusted advisor, translating business processes into Field Materials workflows.
• Contribute to continuous improvement of implementation processes by identifying patterns, gaps, and scalable best practices.

Skills

Customer Success

Interpersonal communication

Writing skills

Empathy

Teaching / Coaching

Job description

About Field Materials AI

Field Materials is the leading AI platform for construction procurement, AP automation, and inventory management. Integrated with all major construction ERPs, its AI agents eliminate data entry for vendor documents and automate workflows across purchasing, inventory management, accounts payable, and prefab operations.

The company has grown 3x over the past year and is now processing $2.5B+ in construction purchasing volume. Founded by serial entrepreneurs with successful exits to Fortune 500 companies (including PayPal), the company has raised over $20M in total funding and is backed by leading Silicon Valley venture capital funds and senior executives from companies like Lowe's and Google.

Our company is the people we hire. We aspire to build a team of smart, high-caliber players that inspire each other to excel yet are not afraid to leave egos behind, roll up their sleeves, and fix what doesn't work. We don't believe in micromanagement and trust our team to take full ownership of their responsibilities. We believe in transparency as a way to build trust, break communication barriers, and align towards a common goal.

About the Role

We're looking for a Customer Success Manager to join our 70-person team. It will be an amazing opportunity to develop a customer success playbook and work closely with serial entrepreneur founders. This position has a big upside for promotion downstream.

Key Responsibilities

• Manage 8-10 concurrent customer implementations.

• Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated.

• Serve as a trusted advisor to customers, translating business processes into optimized Field Materials workflows.

• Contribute to continuous improvement of implementation processes by identifying patterns, gaps, and scalable best practices.

About You

• You're excited about startups, software, and AI.

• You enjoy tinkering with software, hacking, and debugging software issues.

• You have great interpersonal and writing skills.

• You have empathy for customers and you are a good listener.

• You like to teach, coach, and consult.

What We Look For

• 5+ years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering. Alternatively, experience working at a self-performing General Contractor or specialty subcontractor as a project or purchasing manager.

• Good understanding of general ledger principles in accounting

• Understanding of computer networking and security principles

• Strong understanding of project accounting workflows.

• Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics

• Ability to communicate customer requests and product issues to engineers

Benefits

• Flexible time off

• 401k with match

• Equity awards

• Medical, dental, and vision insurance for you and your family

• Gym reimbursement

• Annual personal development fund

• Swanky new work laptop

• Regular offsites at fun locations