Fort Sam Desktop Support Specialist - IT Help Desk & End-User Tech

Vista Global Solutions, LLC; San Antonio, Northern (TX, KY); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (PTO)

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Short/Long-term disability

Life insurance

401(k) with company match

Tuition reimbursement

Job summary

Vista Global Solutions, LLC seeks a Desktop Support Specialist to provide tiered IT support at Fort Sam Houston, San Antonio, TX. The role covers desktop/laptop, printers, and peripherals, with ticketing in DHA systems and remote support as needed.

You will participate in knowledge base development, asset inventory, and ITIL-based processes, ensuring high-quality user support and documentation for end-user environments.

Qualifications

• CompTIA Security+ certification is required.
• Must be a U.S. citizen and able to pass a Government background investigation (T3).
• May be required to consent to immunization documentation (including COVID-19) to DHA HQ.

Responsibilities

• Deliver Help Desk services and on-site or remote support for Tier I-III technicians.
• Develop and update a knowledge base for Help Desk staff.
• Perform stress and performance tests on computer hardware.
• Map network drives and install peripherals using remote access.
• Set up, maintain, and repair PCs and standard software.
• Install MS Server 2016, Windows 11, MS Office, and CHCS/MHS GENESIS software.
• Maintain inventory and track equipment with hand receipts.
• Attend weekly technical meetings with the team.
• Use Olympus for printer and device management.
• Use the DHA Global Service Center platform for ticket tracking and prioritization.
• Support ITIL-based Incident, Problem, and Request management.
• Provide End User Device support remotely and on-site.
• Fully document all tickets with troubleshooting methods and resolutions.
• Help develop SOPs for recurring problems.
• Respond via ServiceNow to tickets and communications.
• Maintain strong customer service attitude at all times.
• May perform other duties as assigned.
• Some lifting up to 40 pounds may be required.
• May work off-shift or be called out for emergencies.

Skills

Help Desk

IT Support

Security+

ServiceNow

ITIL

Laptop/Desktop hardware

Printer management

Remote support

Tools

Olympus

DHA Glob al Service Center

MS Server 2016

Windows 11

MS Office

CHCS/MHS GENESIS

Job description

Vista Global Solutions, LLC seeks a Desktop Support Specialist to provide tiered IT support at Fort Sam Houston, San Antonio, TX. The role covers desktop/laptop, printers, and peripherals, with ticketing in DHA systems and remote support as needed.

You will participate in knowledge base development, asset inventory, and ITIL-based processes, ensuring high-quality user support and documentation for end-user environments.