Government IT Desktop Support Specialist

BRS; San Antonio (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Short-term disability

Long-term disability

Company-paid life insurance

401(k) with company match

Job summary

Vista Global Solutions, LLC is seeking a Desktop Support Specialist to provide tiered IT support at Fort Sam Houston, San Antonio, TX. The role involves maintaining PCs, printers, and software, logging incidents, and coordinating with Tier II/III teams to resolve issues.

Required are U.S. citizenship and CompTIA Security+; the position requires on-site work with potential after-hours on-call. A comprehensive benefits package is offered.

Qualifications

• Proven ability to provide desktop support to staff.
• Experience with ticketing systems and ITIL-based processes.
• Ability to document troubleshooting steps and resolutions.

Responsibilities

• Provide desktop support for desktops, laptops, printers, scanners.
• Log, track, and resolve tickets via ServiceNow.
• Maintain knowledge base and assist Tier I–III teams.

Skills

Help desk operations

End-user support

Remote support

Documentation

Tools

ServiceNow

Olympus

DHA Global Service Center

MS Server 2016

Windows 11

MS Office

Job description

Vista Global Solutions, LLC is seeking a Desktop Support Specialist to provide tiered IT support at Fort Sam Houston, San Antonio, TX. The role involves maintaining PCs, printers, and software, logging incidents, and coordinating with Tier II/III teams to resolve issues.

Required are U.S. citizenship and CompTIA Security+; the position requires on-site work with potential after-hours on-call. A comprehensive benefits package is offered.