Fort Bragg ITSM & ERP Requirements Analyst (TS/SCI)

Science Applications International Corp.; Fayetteville (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

Science Applications International Corp. (SAIC) is seeking a Requirements Analyst to support SITEC-3 at Fort Bragg, NC. The role bridges business needs with technical IT solutions, performing requirements analysis, testing, and documentation.

Responsibilities include gap analysis, process mapping, and collaboration with IT and business teams to deliver effective ITSM capabilities and ServiceNow configurations. A TS/SCI clearance and US citizenship are required.

Qualifications

• Broad experience translating IT requirements into effective operational solutions.
• Strong ITSM process knowledge and ability to optimize workflows.
• Excellent analytical thinking and problem-solving capabilities.
• Strong written and verbal communication with stakeholders.

Responsibilities

• Identify business and technical problems and develop corrective actions.
• Analyze and define systems, functions, processes and user needs.
• Design technical solutions to meet operational requirements using IT capabilities.
• Develop and recommend policies to transition concepts into operations.
• Lead projects to modernize systems based on policy changes and strategy.
• Create documentation such as policies, workflows, and user guides.
• Map ITSM processes and perform gap analyses to find improvements.
• Collaborate with stakeholders to elicit needs and prepare user stories and specs for ServiceNow.
• Assist in setting up workflows, rules, forms, dashboards and reports.

Skills

ITSM processes

Analytical thinking

Interpersonal communication

Requirements elicitation

Education

Bachelor's degree

Associate's degree

High school diploma with 6 years experience

Job description

Science Applications International Corp. (SAIC) is seeking a Requirements Analyst to support SITEC-3 at Fort Bragg, NC. The role bridges business needs with technical IT solutions, performing requirements analysis, testing, and documentation.

Responsibilities include gap analysis, process mapping, and collaboration with IT and business teams to deliver effective ITSM capabilities and ServiceNow configurations. A TS/SCI clearance and US citizenship are required.