Requirements Analyst

SAIC; Fayetteville (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Remote work possible

Job summary

SAIC is seeking a Requirements Analyst to support the SITEC-3 Enterprise Operations and Maintenance at Fort Bragg, NC. The role requires translating business needs into IT solutions and strong ITSM expertise, with emphasis on process improvement and stakeholder communication.

You will gather requirements, write user stories and technical specs for ServiceNow, create documentation, and contribute to testing and training materials. TS/SCI clearance and US citizenship are required.

Qualifications

• Bachelor's degree plus 2 years IT experience.
• Active TS/SCI clearance required.
• Experience translating IT requirements into operational solutions.
• Experience with ITSM processes and ITIL/Lean basics.

Responsibilities

• Identify business and technical problems and propose improvements.
• Analyze systems, processes, and user needs.
• Design technical solutions for operational requirements.
• Develop policies and procedures to transition concepts to operations.
• Lead projects to modernize existing systems.
• Create documentation and training materials.
• Map ITSM processes and perform gap analyses using ITIL/Lean.
• Elicit business needs and craft user stories and specs for ServiceNow.
• Set up workflows, rules, forms, dashboards, and reports.
• Participate in UAT and develop test cases.

Skills

ITSM processes

Requirements elicitation

Analytical thinking

Communication skills

ITIL knowledge

Stakeholder collaboration

Education

Bachelor's degree + 2 yrs

Tools

ServiceNow

Job description

Minimum Clearance Required TS.SCI

Job ID 2618638

Location Fayetteville, NC, US

Date Posted 2026-10-30

Category Software

Subcategory SW Config Analyst

Schedule Full-Time

Shift Day Job

Travel Yes - 10% of the time

Minimum Clearance Required TS.SCI

Clearance Level Must Be Able to Obtain None

Potential for Remote Work ORA_ON_SITE

Description

SAIC is seeking a Requirements Analyst to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3. Positions is located at Fort Bragg, NC.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

The Requirements Analyst must be an excellent analytical thinker and problem solver, as well as effective communicator. The Requirements Analyst bridges business needs and technical solutions, analyzing processes, gathering requirements, and supporting applications to optimize IT service management. The Requirements Analyst must have a broad understanding of and experience working with translating requirements into operational solutions. Since this position works closely with colleagues in other departments, strong interpersonal and communication skills are essential. Project management experience and a strong technical and functional knowledge of the Government's preferred Enterprise Resource Planning (ERP) solutions are a plus. The Requirements Analyst must also have a thorough understanding of process improvement. The Analyst shall perform its work in accordance with policies, procedures, regulations, directives, and industry best practices.

The Requirements Analyst will be responsible for but not limited to the following duties

• Identifying business and technical problems and developing corrective actions or improvements, ensuring solutions are technically sound and aligned with Enterprise capabilities and practices
• Analyzing and defining systems, functions, process and user needs
• Developing and designing technical solutions to meet unique operational requirements, leveraging a broad array of technical capabilities, tools, and services
• Developing and recommending policies and procedures to transition solutions from concept, through planning, to operations
• Leading projects to update and modernize existing systems based on changes in operational need, policy, or organizational strategy
• Creating documentation such as policies, procedures, workflows, and user guides to enhance user acceptance and system integration
• Conduct organizational studies, map current ITSM processes, and perform gap analyses to identify improvement opportunities using frameworks like ITIL and Lean
• Collaborate with stakeholders to elicit business needs, create user stories, acceptance criteria, and technical specifications for ServiceNow solutions
• Assist in setting up workflows, business rules, forms, dashboards, and reports; ensure solutions align with business objectives
• Provide expertise in Incident, Change, Problem, Asset, Configuration, and Knowledge Management
• Lead technical solution design sessions, communicate project status, and serve as a liaison between business units, IT, and development teams
• Participate in user acceptance testing (UAT), develop test cases, and create training materials for end-users.

Qualifications

Required Education

• Per the Contract - Minimum of Bachelor's degree and two (2) years’ experience; Associate's degree and 4 years of experience; High school diploma with a minimum of 6 years of relevant experience in lieu of degree

Required Clearance

• Must possess an active TS/SCI clearance or higher with the ability to maintain
• US Citizenship required.

Required Skills

• Broad experience translating IT requirements into effective operational solutions
• Strong technical and functional knowledge of IT Service Management (ITSM) processes
• Excellent analytical thinking and problem‑solving skills
• Strong interpersonal and written/verbal communication skills
• Experience eliciting, documenting, and managing business and technical requirements
• Hands on experience with core ITSM processes

Highly Desired Skills Or Certifications

• Background and certifications related to systems or network engineering
• ITIL Foundations OR Project+ OR Certified Associate in Project Management (CAPM) certifications or Project Management Professional (PMP)

Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.