Enterprise IT Requirements Analyst (ServiceNow & ITIL)

Peraton; Florida; On-site; USD 66,000 - 106,000; Full time

Benefits offered by this job

medical

dental

vision

life

health savings account

short/long term disability

EAP

parental leave

401(k)

paid time off (PTO) for vacation

company paid holidays

Job summary

Peraton, located at MacDill AFB, Florida, seeks a Requirements Analyst to support the SITEC-3 Enterprise Operations and Maintenance Task Order. The role focuses on translating business and technical needs into operational IT solutions for USSOCOM and its components.

The analyst will work closely with cross-functional teams, perform requirements engineering, and contribute to ITSM processes using ITIL and Lean frameworks.

Qualifications

• Min 9 years with HS Diploma; 7 years with AS/AA degree; 5 years with BS/BA; 3 years with MS/MA.
• Excellent written and verbal communication; strong customer service attitude.
• Strong proactive team player.

Responsibilities

• Identifying business and technical problems and developing corrective actions or improvements, ensuring solutions are technically sound and aligned with Enterprise capabilities and practices.
• Analyzing and defining systems, functions, process and user needs.
• Developing and designing technical solutions to meet unique operational requirements, leveraging a broad array of technical capabilities, tools, and services.
• Developing and recommending policies and procedures to transition solutions from concept, through planning, to operations.
• Leading projects to update and modernize existing systems based on changes in operational need, policy, or organizational strategy.
• Creating documentation such as policies, procedures, workflows, and user guides to enhance user acceptance and system integration.
• Conduct organizational studies, map current ITSM processes, and perform gap analyses to identify improvement opportunities using ITIL and Lean.
• Collaborate with stakeholders to elicit business needs, create user stories, acceptance criteria, and technical specifications for ServiceNow solutions.
• Assist in setting up workflows, business rules, forms, dashboards, and reports; ensure solutions align with business objectives.
• Provide expertise in Incident, Change, Problem, Asset, Configuration, and Knowledge Management.
• Lead technical solution design sessions, communicate project status, and serve as a liaison between business units, IT, and development teams.
• Participate in user acceptance testing (UAT), develop test cases, and create training materials for end-users.

Skills

Excellent communication

Team player

Customer service mindset

Education

HS Diploma

AS/AA degree

BS/BA degree

MS/MA degree

ITIL Foundations

Project+

CAPM

PMP

Job description

Peraton, located at MacDill AFB, Florida, seeks a Requirements Analyst to support the SITEC-3 Enterprise Operations and Maintenance Task Order. The role focuses on translating business and technical needs into operational IT solutions for USSOCOM and its components.

The analyst will work closely with cross-functional teams, perform requirements engineering, and contribute to ITSM processes using ITIL and Lean frameworks.