Forklift Technical Training Lead

HC Forklift America Corp; Rock Hill (SC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

PTO and Holidays

EAP

Job summary

HC Forklift America Corp is seeking a Technical Service Trainer in Rock Hill, SC to develop and deliver technical training for employees and dealer service technicians. The role involves creating materials, classroom and hands-on instruction, and supporting technical competency across forklift product lines.

As a newly established role, the trainer will build programs from the ground up while collaborating with internal experts.

Qualifications

• Associate/technical degree or equivalent experience in a related field.
• Minimum 5 years in technical service for forklifts or material handling equipment.
• At least 3 years of forklift training experience or 5 years in mobile industrial equipment.
• Strong knowledge of electric, LPG, and diesel forklift maintenance and diagnostics.
• Proficiency in electrical, hydraulic, and powertrain troubleshooting.
• Experience with motive power batteries and charging systems.
• Must hold current forklift operator certification.
• Excellent presentation, communication and organizational skills.
• Ability to independently develop training materials for technical audiences.
• Proficiency in Office apps, CRM, and ERP platforms; travel 25–40%.

Responsibilities

• Develop and maintain training presentations, curricula, manuals, and materials.
• Design competency-based programs for varying technician levels.
• Lead hands-on and virtual training for employees and dealer technicians.
• Teach electrical systems, hydraulics, powertrains, batteries, and diagnostics.
• Create online resources, webinars, videos, and assessments.
• Provide practical troubleshooting demonstrations to reinforce skills.
• Collaborate with service experts to ensure accuracy and standards.
• Identify knowledge gaps across internal and dealer teams.
• Evaluate training effectiveness via feedback and assessments.
• Update materials for new forklift models and procedures.

Skills

Technical service

Forklift maintenance

Electrical systems

Hydraulics

Powertrains

Batteries & charging

Operator certification

Presentation skills

CRM & ERP

Travel readiness

Education

Associate degree or technical degree

Tools

SAP S/4HANA

Salesforce CRM

Microsoft Office

ERP systems

Job description

HC Forklift America Corp is seeking a Technical Service Trainer in Rock Hill, SC to develop and deliver technical training for employees and dealer service technicians. The role involves creating materials, classroom and hands-on instruction, and supporting technical competency across forklift product lines.

As a newly established role, the trainer will build programs from the ground up while collaborating with internal experts.