Forklift Technical Support Specialist

HC Forklift America; Rock Hill (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

PTO and Paid Holidays

Employee Assistance Program (EAP)

Job summary

HC Forklift America is seeking a Technical Service Representative to provide technical support to our dealer network and customers in Rock Hill, SC. You will troubleshoot service issues, assist with warranty processing, and coordinate with factory teams to resolve product concerns.

The ideal candidate has 3–5+ years in forklift service, an associate/technical degree, and current forklift certification. This onsite role requires strong troubleshooting skills and travel as needed.

Qualifications

• Associate’s or technical degree in a related field, or equivalent experience.
• 3–5+ years of forklift service or related technical field experience.
• Current forklift certification or ability to obtain and maintain certification.

Responsibilities

• Provide technical support and troubleshooting to dealer technicians and customers.
• Assist with resolving mechanical, electrical, and hydraulic service issues.
• Support dealers with product diagnostics, repair procedures, and technical questions.
• Review and assist with warranty claims to ensure accurate processing.
• Communicate with Engineering, Quality, Warranty, and Parts teams regarding technical concerns.
• Identify recurring service issues and communicate trends to management and factory teams.
• Serve as liaison between dealer network and HC Forklift America on service matters.
• Assist with field service support at customer and dealer locations when needed.
• Develop and review service documentation, bulletins, and training materials.
• Participate in dealer and regional training, trade events, and key account visits.
• Maintain records of technical support cases and resolutions.
• Promote safety standards and OSHA requirements in service operations.
• Provide after-hours technical support for critical situations.
• Incorporate learning lithium battery/charger technology.

Skills

Diagnostic troubleshooting

Communication

Multi-tasking

Travel readiness

Education

Associate/technical degree in related field

Bachelor’s degree (preferred)

Job description

HC Forklift America is seeking a Technical Service Representative to provide technical support to our dealer network and customers in Rock Hill, SC. You will troubleshoot service issues, assist with warranty processing, and coordinate with factory teams to resolve product concerns.

The ideal candidate has 3–5+ years in forklift service, an associate/technical degree, and current forklift certification. This onsite role requires strong troubleshooting skills and travel as needed.