Technical Service Trainer

HC Forklift America Corp; Rock Hill (SC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

PTO and Holidays

EAP

Job summary

HC Forklift America Corp is seeking a Technical Service Trainer in Rock Hill, SC to develop and deliver technical training for employees and dealer service technicians. The role involves creating materials, classroom and hands-on instruction, and supporting technical competency across forklift product lines.

As a newly established role, the trainer will build programs from the ground up while collaborating with internal experts.

Qualifications

• Associate/technical degree or equivalent experience in a related field.
• Minimum 5 years in technical service for forklifts or material handling equipment.
• At least 3 years of forklift training experience or 5 years in mobile industrial equipment.
• Strong knowledge of electric, LPG, and diesel forklift maintenance and diagnostics.
• Proficiency in electrical, hydraulic, and powertrain troubleshooting.
• Experience with motive power batteries and charging systems.
• Must hold current forklift operator certification.
• Excellent presentation, communication and organizational skills.
• Ability to independently develop training materials for technical audiences.
• Proficiency in Office apps, CRM, and ERP platforms; travel 25–40%.

Responsibilities

• Develop and maintain training presentations, curricula, manuals, and materials.
• Design competency-based programs for varying technician levels.
• Lead hands-on and virtual training for employees and dealer technicians.
• Teach electrical systems, hydraulics, powertrains, batteries, and diagnostics.
• Create online resources, webinars, videos, and assessments.
• Provide practical troubleshooting demonstrations to reinforce skills.
• Collaborate with service experts to ensure accuracy and standards.
• Identify knowledge gaps across internal and dealer teams.
• Evaluate training effectiveness via feedback and assessments.
• Update materials for new forklift models and procedures.

Skills

Technical service

Forklift maintenance

Electrical systems

Hydraulics

Powertrains

Batteries & charging

Operator certification

Presentation skills

CRM & ERP

Travel readiness

Education

Associate degree or technical degree

Tools

SAP S/4HANA

Salesforce CRM

Microsoft Office

ERP systems

Job description

Department: Customer Care
Reports To: VP of Operations
Job Type: Full-Time | Onsite | Salaried Exempt
Location: Rock Hill, SC 29730

Position Summary

HC Forklift America (HCFA) is seeking an experienced Technical Service Trainer to develop and deliver technical training programs for employees and dealer service technicians. This role is responsible for creating training materials, conducting classroom and hands‑on instruction, and supporting technical competency across HCFA's forklift product lines.

As a newly established position, the Technical Service Trainer will develop training programs from the ground up while collaborating with internal service experts and management. The position requires approximately 25–40% travel to support regional dealer training.

Key Responsibilities

• Develop and maintain technical training presentations, curricula, manuals, and instructional materials for electric, LPG, and diesel forklifts.
• Design competency-based training programs tailored to varying technician skill levels and service requirements.
• Conduct hands‑on and virtual training sessions for employees and dealer service technicians when needed.
• Provide technical instruction on electrical systems, hydraulics, powertrains, batteries, charging systems, and diagnostic procedures.
• Develop online training resources, webinars, instructional videos, and technical assessments.
• Create practical troubleshooting and equipment demonstrations to reinforce technical knowledge and repair skills.
• Collaborate with service experts and management to ensure training accuracy, consistency, and alignment with manufacturer standards.
• Identify training needs and technical knowledge gaps across internal teams and the dealer network.
• Evaluate training effectiveness through participant feedback, competency assessments, and performance evaluations.
• Update training materials to reflect new forklift models, product, service procedures, and new upcoming technologies.
• Promote safe equipment operation, preventive maintenance practices, and proper diagnostic and repair procedures.
• Coordinate and deliver regional training sessions at dealer locations, requiring approximately 25–40% travel.
• Provide ongoing technical guidance and training support to dealer service personnel as needed.
• Maintain training schedules, attendance records, course materials, and related documentation.
• Manage multiple training initiatives and development projects while meeting established deadlines.

Required Qualifications

• Associate degree, technical degree in a related field, or equivalent professional experience.
• Minimum of 5 years of technical service experience in the forklift or material handling equipment industry.
• Minimum of 3 years of forklift technical training experience or 5 years of relevant experience in mobile industrial equipment.
• Strong knowledge of electric, LPG, and diesel forklift maintenance, diagnostics, and repair.
• Proficiency in electrical systems, hydraulic systems, powertrains, and troubleshooting procedures.
• Experience with motive power batteries and charging systems.
• Current forklift operator certification and ability to maintain certification.
• Strong presentation, communication, organizational, and problem‑solving skills.
• Ability to independently develop training materials and effectively instruct technical audiences.
• Proficiency in Microsoft Office applications, cloud‑based platforms, CRM, as well as ERP systems
• Willingness to travel approximately 25–40%.

Preferred Qualifications

• Knowledge of lithium‑ion battery technology and highly advanced forklift diagnostic systems.
• Experience with learning management systems, e‑learning platforms, and technical instruction.
• Previous experience providing technical training within an OEM or dealer network environment.
• Hands‑on experience with SAP S/4 HANA ERP system and Salesforce CRM
• Salary Range: (Based on experience and qualifications)
• Benefits Include:
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Paid Holidays
  • Employee Assistance Program (EAP)

Additional Information

This job description reflects the current expectations for the position but is not intended to be all‑inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.