Utility Forestry Specialist

AEP; Gahanna (OH); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Travel within service territory

Job summary

AEP in Gahanna, OH is seeking a Utility Forestry Specialist to serve as the primary customer solution liaison for vegetation management. You will manage real-time field communications and coordinate forestry activities with internal teams and customers.

Ideal candidates have a high school diploma and at least three years of customer contact experience, plus proficiency in MS Office and a valid driver’s license. Travel within the AEP service territory is required.

Qualifications

• High school diploma or equivalent.
• Minimum of three years’ customer contact experience.
• Must have valid Driver’s license.

Responsibilities

• Assists customers by providing enhanced real-time forestry field communications.
• Manage and administer IO13 process to increase efficiency and reduce total volume.
• Administer and schedule internal and external forestry communications (DAVOX, postcards, etc.).
• Update and administer forestry web page.
• Monitor, manage and provide solutions to customer inquiries via email and/or phone.
• Provide administrative support with regards to forestry work plan by district, business partner time sheets and invoices, budget reconciliation.
• Utilize CAMPS applications to process vendor timesheets, create invoices and reconcile with business partners.
• Administer work plan system tracking vegetation management, including real-time work plan schedule changes, plan adjustments and special projects.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Education

High school diploma or equivalent

Tools

CAMPS

DAVOX

IO13

Job description

## Utility Forestry SpecialistApply: Gahanna, OH: Full time: Posted Today: End Date: September 25, 2026 (10 days left to apply): R18607**Job Posting End Date**09-25-2026Please note the job posting will close on the day before the posting end date.**Job Summary**The position will demonstrate and create positive experiences for customers contacting AEP with questions related to vegetation management.This position is the primary customer solution liaison between customers and Distribution Forestry. This position should demonstrate a willingness to learn and build relationships with customers and stakeholders. The position requires proactive and reactive responses to customer and public inquiries, as well as proactive promotion of Company forestry programs, products, and information.**Job Description****What You’ll Do:*** Assists customers by providing enhanced real-time forestry field communications* Manage and administer IO13 process to increase efficiency and reduce total volume* Administer and schedule internal and external forestry communications (DAVOX, postcards, etc.)* Update and administer forestry web page* Monitor, manage and provide solutions to customer inquiries via email and/or phone* Provide administrative support with regards to forestry work plan by district, business partner time sheets and invoices, budget reconciliation* Utilize CAMPS applications to process vendor timesheets, create invoices and reconcile with business partners* Administer work plan system tracking vegetation management, including real-time work plan schedule changes, plan adjustments and special projects**What We're Looking For:*** High school diploma or equivalent.* Minimum of three years’ customer contact experience. Knowledge of field activities related to the technical aspects of customer services and distribution operations is preferred.* Must have valid Driver’s license.**Other requirements:*** Excellent written and verbal communications skills Proficient in Microsoft Office products (Word, Excel, PowerPoint) Basic knowledge of distribution operations and other departments within the AEP system preferred.* Travel within designated AEP service territory**Compensation Data****Compensation Grade:**SP20-003**Compensation Range:**$22.14 - $27.67The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.