Utility Forestry Specialist

American Electric Power; Gahanna (OH); On-site; USD 31,000 - 38,000; Full time

Job summary

American Electric Power is seeking a role that serves as the primary customer solution liaison for vegetation management inquiries, working with Distribution Forestry. The position emphasizes proactive customer engagement, relationship building with customers and stakeholders, and responsive handling of inquiries via phone and email.

The role requires willingness to learn, the ability to promote forestry programs, and collaboration across district teams.

Qualifications

• Minimum of three years of customer contact experience.
• Must have valid driver's license.
• Excellent written and verbal communication skills.

Responsibilities

• Assist customers by providing enhanced real-time forestry field communications.
• Manage and administer IO13 process to increase efficiency and reduce total volume.
• Administer and schedule internal and external forestry communications (DAVOX, postcards, etc.).
• Update and administer forestry web page.
• Monitor, manage and provide solutions to customer inquiries via email and/or phone.
• Provide administrative support with regards to forestry work plan by district, business partner time sheets and invoices, budget reconciliation.
• Utilize CAMPS applications to process vendor timesheets, create invoices and reconcile with business partners.
• Administer work plan system tracking vegetation management, including real-time work plan schedule changes, plan adjustments and special projects.

Skills

Customer service

Education

High school diploma

Tools

DAVOX

CAMPS

IO13 process

Forestry web page admin

Job description

Job Posting End Date

09-25-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

The position will demonstrate and create positive experiences for customers contacting AEP with questions related to vegetation management.This position is the primary customer solution liaison between customers and Distribution Forestry. This position should demonstrate a willingness to learn and build relationships with customers and stakeholders. The position requires proactive and reactive responses to customer and public inquiries, as well as proactive promotion of Company forestry programs, products, and information.

Job Description

What You'll Do:

• Assists customers by providing enhanced real-time forestry field communications
• Manage and administer IO13 process to increase efficiency and reduce total volume
• Administer and schedule internal and external forestry communications (DAVOX, postcards, etc.)
• Update and administer forestry web page
• Monitor, manage and provide solutions to customer inquiries via email and/or phone
• Provide administrative support with regards to forestry work plan by district, business partner time sheets and invoices, budget reconciliation
• Utilize CAMPS applications to process vendor timesheets, create invoices and reconcile with business partners
• Administer work plan system tracking vegetation management, including real-time work plan schedule changes, plan adjustments and special projects

What We're Looking For:

• High school diploma or equivalent.
• Minimum of three years' customer contact experience. Knowledge of field activities related to the technical aspects of customer services and distribution operations is preferred.
• Must have valid Driver's license.

Other requirements:

• Excellent written and verbal communications skills Proficient in Microsoft Office products (Word, Excel, PowerPoint) Basic knowledge of distribution operations and other departments within the AEP system preferred.
• Travel within designated AEP service territory

Compensation Data

Compensation Grade:

SP20-003

Compensation Range:

$22.14 - $27.67

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.