Forestry Customer Solutions Field Communications Specialist

AEP; Gahanna (OH); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Travel within service territory

Job summary

AEP in Gahanna, OH is seeking a Utility Forestry Specialist to serve as the primary customer solution liaison for vegetation management. You will manage real-time field communications and coordinate forestry activities with internal teams and customers.

Ideal candidates have a high school diploma and at least three years of customer contact experience, plus proficiency in MS Office and a valid driver’s license. Travel within the AEP service territory is required.

Qualifications

• High school diploma or equivalent.
• Minimum of three years’ customer contact experience.
• Must have valid Driver’s license.

Responsibilities

• Assists customers by providing enhanced real-time forestry field communications.
• Manage and administer IO13 process to increase efficiency and reduce total volume.
• Administer and schedule internal and external forestry communications (DAVOX, postcards, etc.).
• Update and administer forestry web page.
• Monitor, manage and provide solutions to customer inquiries via email and/or phone.
• Provide administrative support with regards to forestry work plan by district, business partner time sheets and invoices, budget reconciliation.
• Utilize CAMPS applications to process vendor timesheets, create invoices and reconcile with business partners.
• Administer work plan system tracking vegetation management, including real-time work plan schedule changes, plan adjustments and special projects.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Education

High school diploma or equivalent

Tools

CAMPS

DAVOX

IO13

Job description

AEP in Gahanna, OH is seeking a Utility Forestry Specialist to serve as the primary customer solution liaison for vegetation management. You will manage real-time field communications and coordinate forestry activities with internal teams and customers.

Ideal candidates have a high school diploma and at least three years of customer contact experience, plus proficiency in MS Office and a valid driver’s license. Travel within the AEP service territory is required.