Ford Warranty Claims Specialist

Springfield Ford; Springfield Township (Delaware County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Established Ford dealership

Training opportunities

Team-focused environment

Impact on profitability

Job summary

Springfield Ford is seeking a Ford Warranty Administrator to join our Service Department. The role focuses on accurately preparing and submitting warranty claims while ensuring compliance with Ford policies and proper documentation.

You will work closely with Service Advisors, Technicians, Parts, and Service Management to resolve warranty issues and monitor ongoing claims, contributing to audits and overall service profitability.

Qualifications

• Previous automotive dealership warranty administration experience preferred.
• Familiarity with Ford warranty claim procedures is strongly preferred.
• Knowledge of dealership repair orders, labor operations, parts and service processes.

Responsibilities

• Prepare, review, submit, and track Ford warranty claims per Ford policies.
• Verify repair orders, labor operations, parts, and documentation for accuracy.
• Review warranty orders for completeness, proper coding, and compliance.
• Monitor warranty claims and follow up to ensure timely resolution.
• Process warranty adjustments, corrections, resubmissions, and chargebacks.
• Maintain warranty records for audits and compliance reviews.
• Collaborate with Service Advisors, Technicians, Parts, and Management to resolve issues.
• Review Ford policies and program updates to ensure compliance.
• Assist with audits and identify opportunities to improve claim accuracy.
• Maintain confidentiality of customer and dealership information.

Skills

Attention to detail

Organizational skills

Communication

Problem-solving

Time management

MS Office

Dealership software

Job description

Springfield Ford is seeking a Ford Warranty Administrator to join our Service Department. The role focuses on accurately preparing and submitting warranty claims while ensuring compliance with Ford policies and proper documentation.

You will work closely with Service Advisors, Technicians, Parts, and Service Management to resolve warranty issues and monitor ongoing claims, contributing to audits and overall service profitability.