Ford Warranty Administrator

Springfield Ford; Springfield Township (Delaware County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Established Ford dealership

Training opportunities

Team-focused environment

Impact on profitability

Job summary

Springfield Ford is seeking a Ford Warranty Administrator to join our Service Department. The role focuses on accurately preparing and submitting warranty claims while ensuring compliance with Ford policies and proper documentation.

You will work closely with Service Advisors, Technicians, Parts, and Service Management to resolve warranty issues and monitor ongoing claims, contributing to audits and overall service profitability.

Qualifications

• Previous automotive dealership warranty administration experience preferred.
• Familiarity with Ford warranty claim procedures is strongly preferred.
• Knowledge of dealership repair orders, labor operations, parts and service processes.

Responsibilities

• Prepare, review, submit, and track Ford warranty claims per Ford policies.
• Verify repair orders, labor operations, parts, and documentation for accuracy.
• Review warranty orders for completeness, proper coding, and compliance.
• Monitor warranty claims and follow up to ensure timely resolution.
• Process warranty adjustments, corrections, resubmissions, and chargebacks.
• Maintain warranty records for audits and compliance reviews.
• Collaborate with Service Advisors, Technicians, Parts, and Management to resolve issues.
• Review Ford policies and program updates to ensure compliance.
• Assist with audits and identify opportunities to improve claim accuracy.
• Maintain confidentiality of customer and dealership information.

Skills

Attention to detail

Organizational skills

Communication

Problem-solving

Time management

MS Office

Dealership software

Job description

NOW HIRING: FORD WARRANTY ADMINISTRATOR

Springfield Ford | Service Department

Are you detail-oriented, organized, and experienced in automotive warranty administration? Springfield Ford is looking for a motivated and dependable Ford Warranty Administrator to join our Service Department team!

We are seeking a professional who takes pride in accuracy, understands dealership warranty processes, and can help ensure warranty claims are submitted correctly and processed efficiently.

Key Responsibilities

• Prepare, review, submit, and track Ford warranty claims in accordance with Ford Motor Company policies and procedures.

• Verify repair orders, technician stories, labor operations, parts, causal parts, and supporting documentation for accuracy.

• Review warranty repair orders for completeness, proper coding, and compliance before claim submission.

• Monitor outstanding, rejected, returned, and unpaid warranty claims and follow up to ensure timely resolution.

• Process warranty adjustments, corrections, resubmissions, and chargebacks as needed.

• Maintain accurate warranty records and documentation for audits and compliance reviews.

• Work closely with Service Advisors, Technicians, Parts Department personnel, and Service Management to resolve warranty issues.

• Review warranty policies, bulletins, and program updates to ensure compliance with Ford requirements.

• Assist with warranty audits and identify opportunities to improve claim accuracy and reduce chargebacks.

• Maintain confidentiality and protect customer and dealership information.

Qualifications

• Previous automotive dealership warranty administration experience preferred.

• Ford warranty experience and familiarity with Ford warranty claim procedures strongly preferred.

• Knowledge of dealership repair orders, labor operations, parts, and service department processes.

• Strong attention to detail and excellent organizational skills.

• Proficiency with dealership management systems and Microsoft Office applications.

• Excellent communication, problem-solving, and time-management skills.

• Ability to manage multiple priorities and meet deadlines independently.

• A team-oriented attitude and commitment to accuracy and customer satisfaction.

What We Offer

• Competitive pay based on experience.

• Opportunity to work with an established Ford dealership.

• Professional development and training opportunities.

• A supportive, team-focused work environment.

• The opportunity to make a direct impact on dealership profitability and service department performance.

The Ideal Candidate

Our ideal candidate understands that every warranty claim matters. You will play a critical role in protecting dealership revenue, minimizing rejected claims, maintaining compliance, and keeping the warranty process running smoothly.

Springfield Ford is an equal opportunity employer.